Shift Leader

Workstream; Cedar Land (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

Workstream is seeking a motivated Shift Leader in Cedar Land, Connecticut to oversee daily operations, manage staff schedules, and ensure outstanding customer service. Responsibilities include supervising employees, monitoring performance, and reporting to management. Ideal candidates should have a high school diploma or GED, previous shift leadership experience, and excellent communication skills. This role requires a strong leader capable of maintaining compliance with health and safety standards while coaching team members.

Qualifications

• Proven experience in a leadership role within a retail environment.
• Ability to manage a team and ensure smooth operations.
• Knowledge of health and safety standards.

Responsibilities

• Supervising employees and creating a shift schedule.
• Monitoring team performance and efficiency.
• Reporting issues to management.

Skills

Excellent communication and interpersonal skills

Strong leadership and organizational skills

Education

High school diploma/GED

Job description

We are looking for a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Responsibilities

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

Requirements

• High school diploma/GED.
• Previous experience as a Shift Leader or in a similar role in retail.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.