Shift Leader

La Madeleine French Bakery & Cafe; North Richland Hills (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

La Madeleine French Bakery & Cafe in Texas is seeking a motivated shift leader to oversee daily operations on designated shifts, supervise staff, and ensure outstanding service.

You will create shift schedules, handle cash deposits, resolve customer issues, and report to the manager. The ideal candidate has prior supervisory experience in retail, excellent communication, and strong organizational skills.

Qualifications

• High school diploma or GED required.
• Prior shift leader or retail supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational abilities.

Responsibilities

• Supervise employees, assign duties, and create shift schedules.
• Monitor team performance and ensure efficient duties.
• Report issues to management during shifts.
• Handle cash, deposits, and daily intake accounting.
• Open and close registers and manage customer issues.
• Coach staff and train new employees.

Skills

Leadership

Communication

Team supervision

Shift scheduling

Customer service

Education

High school diploma or GED

Tools

POS system

Job description

We are looking for a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Responsibilities:

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

Requirements:

• High school diploma/GED.
• Previous experience as a Shift Leader or in a similar role in retail.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.