Shift Lead Barista — Lead the Tea Experience

CHAGEE USA; San Diego (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401k with company match

Medical benefits

Vision & Dental benefits

Paid training

Free tea per shift

Flexible schedule

Job summary

CHAGEE USA is seeking a Full Time Shift Lead at Westfield UTC - La Jolla to support baristas, manage the POS system, and deliver outstanding customer service to our tea-loving guests. This role reports to the Store Manager and focuses on team leadership, training, and store operations.

You will help lead by example, assist with coaching, inventory, and daily duties while upholding CHAGEE’s hospitality standards and friendly culture.

Qualifications

• Barista experience preferred with 1+ years in a fast-paced cafe environment.
• Leadership experience preferred to support Store Manager and training.
• Excellent verbal and written communication skills.
• Passionate about tea and customer experience.
• Positive, collaborative attitude and team-oriented.
• Able to learn quickly and adapt in a fast-paced setting.
• Flexibility to work varied retail hours including weekends/holidays.
• Willingness to learn additional responsibilities and assist with ad-hoc tasks.

Responsibilities

• Assist baristas with drink prep during peak hours and busy periods.
• Manage POS, cash handling, and card transactions accurately.
• Deliver exceptional customer service and handle feedback professionally.
• Lead by example and promote a positive team culture.
• Assist in assigning tasks and supporting shift coverage as needed.
• Support opening/closing procedures and store routines.

Skills

Barista experience

Leadership experience

Communication skills

Tea lover

Team player

Fast learner

Flexible schedule

Read safety documents

Education

Food Handling Certificate

Tools

POS system

Job description

CHAGEE USA is seeking a Full Time Shift Lead at Westfield UTC - La Jolla to support baristas, manage the POS system, and deliver outstanding customer service to our tea-loving guests. This role reports to the Store Manager and focuses on team leadership, training, and store operations.

You will help lead by example, assist with coaching, inventory, and daily duties while upholding CHAGEE’s hospitality standards and friendly culture.