Shift Lead Barista

CHAGEE USA; San Diego (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401k with company match

Medical benefits

Vision & Dental benefits

Paid training

Free tea per shift

Flexible schedule

Job summary

CHAGEE USA is seeking a Full Time Shift Lead at Westfield UTC - La Jolla to support baristas, manage the POS system, and deliver outstanding customer service to our tea-loving guests. This role reports to the Store Manager and focuses on team leadership, training, and store operations.

You will help lead by example, assist with coaching, inventory, and daily duties while upholding CHAGEE’s hospitality standards and friendly culture.

Qualifications

• Barista experience preferred with 1+ years in a fast-paced cafe environment.
• Leadership experience preferred to support Store Manager and training.
• Excellent verbal and written communication skills.
• Passionate about tea and customer experience.
• Positive, collaborative attitude and team-oriented.
• Able to learn quickly and adapt in a fast-paced setting.
• Flexibility to work varied retail hours including weekends/holidays.
• Willingness to learn additional responsibilities and assist with ad-hoc tasks.

Responsibilities

• Assist baristas with drink prep during peak hours and busy periods.
• Manage POS, cash handling, and card transactions accurately.
• Deliver exceptional customer service and handle feedback professionally.
• Lead by example and promote a positive team culture.
• Assist in assigning tasks and supporting shift coverage as needed.
• Support opening/closing procedures and store routines.

Skills

Barista experience

Leadership experience

Communication skills

Tea lover

Team player

Fast learner

Flexible schedule

Read safety documents

Education

Food Handling Certificate

Tools

POS system

Job description

Report to: Store Manager

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally.

Position: Full Time Shift Lead

Pay Rate: $22 - $24 per hour

Location: Westfield UTC - La Jolla

Report to: Store Manager

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally.

At CHAGEE, we're awakening the world together, one cup at a time.

We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.

Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Benefits

• Hourly rate of $22 - $24 per hour depending on experience
• Eligible for discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)
• 401k with company match (Full-time and part-time employees)
• Medical Benefits - 90% covered for full-time employees and 70% for dependents
• Vision & Dental benefits - 100% covered for full-time employees
• Paid training
• Free Tea per shift
• Flexible schedule

Daily Duties

• Support baristas with hands-on drink preparation, especially during (but not limited to) peak hours
• Manage the POS with cash handling and credit card transactions
• Demonstrate an excellent level of customer service
• Handle customer feedback with sincerity and professionalism
• Lead by example by upholding company values and promoting a positive team culture
• Assist managers in assigning barista staff tasks and delegation of duties per shift as needed
• Aid with opening and/or closing store procedures and protocols

Leadership And Training

• Support the Store Manager and Assistant Store Manager in ensuring the team is able to deliver high-quality and excellent customer service
• Support store and assistant managers with coaching for skill with baristas by conducting On-Job-Training (OJT)
• Participate and complete company trainings when necessary
• Practice a high standard for hospitality and our mission to "make friends through tea"
• Assist in addressing customer complaints and de-escalation solutions
• Will not be responsible for creation of schedules but may need to aid with call-off coverage as needed

Store Sales Performance

• Have some awareness of sales performance and assist operations where needed
• Assist in marketing & promotion activities

Inventory Management

• Ensure store inventory is arranged and managed properly
• Help to forecast inventory usage and delivery
• Support management with ordering and receiving inventory as needed

Experience And Skills You Will Need

• Be a passionate tea lover
• Barista experience: 1+ years (preferred)
• Leadership experience: 1+ years (preferred)
• Food Handling Certificate Needed (Company can assist)
• Have excellent verbal and written communications skills
• Fun personality that can add to the CHAGEE culture
• Be a fast learner and enjoy working in a fast-paced environment
• Work well as part of a team with strong work ethic
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Ability to travel to other store locations or training facilities within a 20 mile radius on an as needed basis
• Be willing to learn other responsibilities and ad-hoc assignments
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Essential Physical Requirements

• Position requires prolonged periods of standing and/or walking
• May involve reaching, crouching, kneeling and stooping
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, and POS equipment
• Frequently lift/move up to 25lbs

Shifts And Availability

• Morning/Day Shift
• Afternoon Shift
• Night/Evening Shift
• Weekends

CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.