Shift Lead Barista

CHAGEE USA; Orange (CA); On-site; USD 30,307 - 31,684; Full time

Benefits offered by this job

401(k) with company match

Medical benefits

Free tea per shift

Paid training

Job summary

CHAGEE USA is seeking a passionate Shift Lead to support baristas and manage customer interactions in our California location. The ideal candidate will have at least 1 year of experience in a barista role and be skilled in providing excellent customer service.

This role includes various responsibilities from training staff to managing sales and inventory. Enjoy a competitive pay rate of $22 to $23 per hour, along with fantastic benefits including medical and 401(k). Join us in shaping premium tea culture in the US!

Qualifications

• 1+ years of barista and leadership experience preferred.
• Food handling certificate required.
• Ability to work flexible retail hours.

Responsibilities

• Support baristas and manage POS during peak hours.
• Demonstrate excellent customer service.
• Assist managers in task delegation and training.

Skills

Barista experience

Leadership experience

Excellent verbal and written communication skills

Team player with a strong work ethic

Flexible schedule

Food handling certificate

Job description

Position: Shift Lead
Pay Rate: $22 – $23 per hour
Report to: Store Manager
Company: CHAGEE (pronounced CHAH-jee), a modern teahouse with 7,500+ global locations

Benefits

• Hourly rate of $22 – $23 per hour depending on experience
• Tip eligible
• 401(k) with company match for full‑time and part‑time employees
• Medical benefits for full‑time employees – 90% covered; 70% for dependents
• Vision & dental benefits for full‑time employees – 100% covered
• Paid training
• Free tea per shift

Daily Duties

• Support baristas with hands‑on drink preparation, especially during peak hours
• Manage POS with cash handling and credit card transactions
• Demonstrate excellent customer service
• Handle customer feedback with sincerity and professionalism
• Lead by example by upholding company values and promoting a positive team culture
• Assist managers in assigning barista staff tasks and delegating duties per shift as needed
• Aid with opening and/or closing store procedures and protocols

Leadership & Training

• Support the Store Manager and Assistant Store Manager in ensuring the team delivers high‑quality customer service
• Support managers with coaching baristas by conducting on‑job training (OJT)
• Participate and complete company trainings when necessary
• Practice a high standard for hospitality and our mission to "make friends through tea"
• Assist in addressing customer complaints and de‑escalation solutions
• Will not be responsible for creating schedules but may aid with call‑off coverage as needed

Store Sales Performance

• Have awareness of sales performance and assist operations where needed
• Assist in marketing and promotion activities

Inventory Management

• Ensure store inventory is arranged and managed properly
• Help forecast inventory usage and delivery
• Support management with ordering and receiving inventory as needed

Experience & Skills

• Passionate tea lover
• Barista experience: 1+ years (preferred)
• Leadership experience: 1+ years (preferred)
• Food handling certificate required (company can assist)
• Excellent verbal and written communication skills
• Fun personality that contributes to CHAGEE culture
• Fast learner and comfortable in a fast‑paced environment
• Team player with a strong work ethic
• Flexible schedule – retail hours, days, evenings, weekends, holidays
• Willing to travel to other store locations or training facilities within a 20‑mile radius as needed
• Willing to learn other responsibilities and ad‑hoc assignments
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Essential Physical Requirements

• Prolonged periods of standing and/or walking
• Involves reaching, crouching, kneeling, and stooping
• Frequent use of computers and other technology, including handheld equipment and POS
• Frequently lift/move up to 25 lbs

Shifts & Availability

• Morning/Day Shift
• Afternoon Shift
• Night/Evening Shift
• Weekends

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences for American tea enthusiasts. Apply now and be part of something truly extraordinary!

CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.