Shift Lead

Ben & Jerry's Connecticut; South Windsor (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Flexible schedules

Leadership training

Values-driven culture

Job summary

Ben & Jerry's Connecticut is seeking a Team Lead to run shifts, lead the scoop squad, and ensure guests leave happier than they arrived. This hands-on leadership role guides the team, resolves issues, and ensures smooth operation from open to close in a fast-paced shop.

You will gain experience in shift management, coaching, and store operations within a fun, supportive environment with growth opportunities. Strong people skills and a positive attitude are essential.

Qualifications

• Experience in food service or retail is helpful but not required.
• Clear, friendly communication and the ability to keep the team calm during busy times.
• Reliability and ownership of each shift.

Responsibilities

• Lead your shift from open to close as the on-duty decision-maker; ensure shop runs smoothly and on time.
• Guide, motivate, and support team members through busy rushes while keeping service friendly, accurate, and efficient.
• Handle cash, deposits, and daily operational tasks according to procedures and standards.
• Deliver standout guest service, address concerns and turn issues into positive experiences.
• Run pre-shift huddles, communicate the plan for the day, and align priorities and goals.
• Train and coach new and existing team members on standards and shift execution.
• Maintain shop standards in cleanliness, safety, and product quality, especially when leadership is not present.
• Jump in to scoop, clean, restock to keep the team and guests taken care of.

Skills

People skills

Leadership

Communication

Reliability

Job description

Company Overview

Ben & Jerry's is known for scooping up inventive flavors and creating a fun, values-driven experience for every guest. Our shops are where great ice cream, friendly service, and a welcoming atmosphere all come together.

Team Lead

Company Overview

Ben & Jerry's is known for scooping up inventive flavors and creating a fun, values-driven experience for every guest. Our shops are where great ice cream, friendly service, and a welcoming atmosphere all come together.

We are building teams of people who care about service, enjoy working with others, and are ready to grow their leadership skills in a fast-paced, guest-focused environment.

The Opportunity

As a Team Lead, you will run the shift, lead the scoop squad, and make sure every guest leaves happier than when they arrived. This is a hands-on leadership role where you guide the team, solve problems on the fly, and keep the shop operating smoothly from open to close.

This role is a strong next step if you are ready to move beyond a crew role into real leadership responsibility. You will gain experience in shift management, coaching, and store operations in a supportive, fun setting with clear opportunities to grow.

What You'll Do

• Lead your shift from open to close as the on-duty decision-maker, keeping the shop running smoothly and on time.
• Guide, motivate, and support team members through busy rushes while keeping service friendly, accurate, and efficient.
• Handle cash, deposits, and daily operational tasks accurately, following store procedures and standards.
• Deliver standout guest service, address concerns in the moment, and turn issues into positive experiences.
• Run pre-shift huddles, communicate the plan for the day, and keep everyone aligned on priorities and goals.
• Train and coach new and existing team members so they understand standards and feel confident on shift.
• Maintain shop standards in cleanliness, safety, and product quality, especially when store leadership is not present.
• Jump in wherever needed scooping, cleaning, restocking to keep the team and guests taken care of.

What Success Looks Like

• Within your first few months, you consistently run smooth, on-time shifts with minimal escalation needed from store leadership.
• Your teammates know what to expect each shift, feel supported, and look to you for clear direction and problem-solving.
• Guest feedback and in-shop interactions reflect friendly, fast, and attentive service, even during peak rush periods.
• Cash handling, deposits, and daily operational checklists on your shifts are completed accurately, reliably, and on schedule.

What We're Looking For

• Experience in food service or retail is helpful but not required if you bring strong people skills and leadership potential.
• Clear, friendly communication skills and the ability to keep the team organized and calm during busy times.
• Reliability your team can count on, including showing up on time and following through on responsibilities and commitments.
• Interest in growing your leadership skills, taking ownership of each shift, and contributing to a positive, fun shop culture.

Compensation And Benefits

• Pay rate: $20$24 per hour, including tips.
• Flexible schedules, including nights and weekends.
• Career growth opportunities and hands-on leadership training.
• Fun, values-driven workplace environment.