Shift Lead

LAZ Parking; Rancho Palos Verdes (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Pay Active

Hourly pay

Free lunch

Cash tips

Paid training

Uniform provided

Job summary

LAZ Parking is seeking qualified, confident individuals for an opportunity at one of SoCal's premier Ocean Front properties. Earn great tips, learn growth opportunities, and join a top-tier hospitality team.

We offer paid training, uniform provided with free dry cleaning, and an on-demand wage option. The role requires supervision, strong customer service, and willingness to work late nights and weekends.

Qualifications

• Minimum 2 years of supervisory/leadership experience.
• Strong customer service experience.
• Hospitality experience required.
• Must communicate professionally and effectively.
• Able to work late nights and weekends.

Responsibilities

• Ensures staff adhere to rules, policies, and procedures.
• Supervises, mentors, and trains staff daily.
• Implements changes to procedures as needed.
• Maintains premier customer satisfaction with a friendly demeanor.
• Runs reports related to daily revenue and other management requests.
• Supports training during breaks and lunches.
• Resolves customer service issues and inquiries promptly.
• Greet customers by name and build rapport with guests.
• Other related duties as assigned.

Skills

Communication

Customer service

Leadership

English proficiency

Education

High school diploma or GED

Job description

LAZ Parking is seeking qualified, confident individuals who are looking for the right opportunity!

We are one of the largest, fastest-growing companies in the nation.

In this amazing, well-established role, you can make great cash tips, learn about LAZ growth opportunities, and work at one of the most prestigious Ocean Front properties SoCal has to offer!

Benefits of joining LAZ!

• Pay Active– On-demand access to earned wages, get up to 50% of your earned wages immediately.
• Hourly Rate is $19
• FREE Lunch (provided by hotel)
• GREAT CASH TIPS!
• PAID training
• Uniform provided w/free dry cleaning.

Principal Job Duties

• Ensures staff adhere to rules of conduct, policies, and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, a can-do attitude, and a willingness to always help.
• Responsible for running any reports related to daily revenue and other reports requested by management.
• Assist with periodic training as needed, covering for breaks & lunches.
• Resolve customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.
• MUST be available to work late nights & weekends.

Education

• High school diploma or GED required.

Experience

• At least 2 yrs of supervisory and/or leadership experience is required.
• Strong customer service experience.
• Hospitality experience is required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.