Shift Supervisor

LAZ Parking; Manchester (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hiring immediately

Great base pay

Flexible schedule

PayActiv access

Paid training

Uniform provided

Growth opportunities

401(k) match

Medical benefits

Health coaching

EAP

Smoking cessation

Job summary

LAZ Parking in Manchester, NH is seeking a Shift Supervisor to oversee facilities during off-shift times and ensure a welcoming atmosphere for customers and clients.

You will supervise, mentor and train staff, enforce policies, run daily revenue reports, manage schedules, resolve customer issues, and foster strong, friendly service across locations.

Qualifications

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience is required.

Responsibilities

• Ensure staff adheres to rules, policies and procedures.
• Mentor, train and supervise staff on day-to-day activities.
• Establish performance standards and implement changes to procedures when necessary.
• Promote premier customer satisfaction with a friendly demeanor and can-do attitude.
• Assist customers in lobbies, lanes and the parking office.
• Run reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Assist with creation of weekly garage schedule.
• Resolve customer service issues or questions as needed.
• Greet customers by name and build rapport with the customer base.
• Process monthly and debit payments and handle credit card transactions.
• Basic computer skills in the parking revenue control system.

Skills

Communication skills

English proficiency

Open to feedback

Urgency & timeliness

Continuous improvement

Team building

Education

High school diploma or GED

Job description

What's in it for you?

We Are Redefining Parking Management And Having Fun Doing It! To Support Our Company’s Culture Of Investing In Our People, We Offer Employees The Following Perks

• Hiring immediately!
• Great Base Pay
• Flexible Schedule
• Pay Activ– On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

What's in it for you?

We Are Redefining Parking Management And Having Fun Doing It! To Support Our Company’s Culture Of Investing In Our People, We Offer Employees The Following Perks

• Hiring immediately!
• Great Base Pay
• Flexible Schedule
• Growth Opportunities
• Pay Activ– On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

The following programs are available to help support you as a LAZ employee, freeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

We are a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”.

The Spirit Of The Position

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts! We Are Also a PEOPLE FIRST Company. We Often Say “parking Is Our Industry But People Are Our Passion.” Our Mission Is To “create Opportunities For Our Employees And Value For Our Clients”. The Spirit Of The Position

Supervisor

The shift Supervisor oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Principal Job Duties

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

Education

• High school diploma or GED required.

Experience

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience is required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. This Employer participates in E-Verify.