Customer Service Representative

LAZ Parking; Lowell (MA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid training

Uniform provided

Job summary

LAZ Parking is seeking a Customer Service Representative in Lowell, MA to greet customers and create a welcoming atmosphere across lobby, lanes, and office settings. You will help resolve inquiries and maintain parking accounts in the revenue control system.

The role requires strong communication, reliability, and the ability to handle busy environments. Training is provided; benefits include health, 401(k), and opportunities for advancement.

Qualifications

• High school diploma or GED preferred but not required.
• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Responsibilities

• Greet customer by name and resolve inquiries promptly.
• Assist customers in lobbies, lanes, and the parking office; help direct traffic.
• Maintain premier customer satisfaction with a friendly demeanor and can-do attitude.
• Add/delete accounts and input information in the parking revenue control system.
• Assist with cashiering functions as needed.
• Oversee general maintenance of the garage and keep areas clean.
• Maintain and repair malfunctioning parking equipment as needed.
• Complete other related duties as assigned.

Skills

Customer service

Communication

Team player

Flexibility

Decision making

Calm under pressure

Interpersonal skills

English proficiency

Education

High school diploma or GED

Tools

Parking revenue control system

Job description

What's in it for you?

• $15/hour
• $300 bonus for 80 hours worked!
• Flexible Schedule - we are looking for AM, PM and Overnight shifts
• Growth Opportunities
• Pay Activ - On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

The following programs are available to help support you as a LAZ employee,freeof charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits:

• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options!

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today!

The Spirit of the Position:

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you?!

You are:

• Dynamic. You're charismatic, full of energy, and happy to help in any way you can.
• Dependable. Responsible is your middle name. You never disappoint because it's not in your nature.
• Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.

• Proficient in basic computer skills in the parking revenue control system
• Able to work with or without supervision
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.

• Excellent team building and interpersonal skills.
• A team player and can help motivate your team.

What will I do?

• Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.

• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
• Assist with cashiering functions as needed.
• Oversee general maintenance of the garage - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.

• Complete other related duties as assigned.

Education:

• High school diploma or GED preferred but not required.

Experience:

• Strong customer service experience.
• Cash handling experience is preferred but not required.

• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible, work multiple facility locations.

• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:

Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.