Assistant Manager - Long Beach, CA

LAZ Parking; Long Beach (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Growth opportunities

Earned wages access

401(k) with match

Medical/dental/vision

Job summary

LAZ Parking is seeking an Assistant Manager to oversee facilities during off-shift hours and to greet customers in a welcoming atmosphere. This role responds to locations needing supervision and ensures staff adherence to policies.

You will supervise, mentor, and train staff, establish performance standards, and drive improvements in procedures. Responsibilities include handling daily revenue reports, resolving customer issues, and fostering strong customer relations.

Qualifications

• At least 3 years of supervisory experience.
• Strong customer service experience.
• Parking industry experience is required.

Responsibilities

• Oversee staff on off-shift times and greet customers.
• Supervise, mentor, and train staff daily.
• Set performance standards and implement procedural changes.
• Deliver premier customer service with a friendly, can-do attitude.
• Run reports related to daily revenue and management requests.
• Assist with periodic training as needed.
• Resolve customer service issues promptly.
• Maintain rapport with the customer base.

Skills

Professional communication

Reading & writing English

Openness to feedback

Urgency & timeliness

Continuous improvement mindset

Team building & interpersonal skills

Job description

LAZ Parking is dedicated to growth through operational and financial excellence. The team specializes in Retail Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

The Spirit of the Position:

The Assistant Manager oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Principal Job Duties:

• Ensures staff adheres to rules of conduct, policies, and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promotes good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.
• Responsible for running any reports related to daily revenue, other reports requested by management.
• Assists with periodic training as needed.
• Resolve customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.

Experience Required:

• At least 3 years + of supervisory experience is required.
• Strong customer service experience.
• Parking industry experience is required.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements - heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Additional Information:

• Hourly Rate $28-$30 an/hr
• Weekends are required
• Growth Opportunities
• Pay Activ - On-demand access to earned wages, get up to 50% of your earned wages immediately

Additional Benefits:

• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options!

FLSA Status: Non-Exempt, Non-Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.