SHIFT LEAD

Capriottis Bear Delaware; Newark (DE); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Training & development

Opportunity for advancement

Flexible working hours

Raises and promotions opportunities

Food and beverage discounts

Job summary

Capriotti’s Newark @ Harmony Plaza DE is hiring a Shift Lead to oversee daily operations and guest service. You will delegate tasks, ensure cleanliness, and model Capriotti’s standards for quality, speed, and safety during each shift.

The role requires excellent guest service, strong communication, and a flexible schedule that includes nights and weekends. Join a team-oriented, fast-paced environment with opportunities for advancement.

Qualifications

• Excellent guest service skills required.
• Must be able to take direction and delegate responsibilities.
• Ability to work in a fast-paced environment.
• Team oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively to help keep all Team Members informed.
• Flexible schedule; includes nights and weekends.

Responsibilities

• Delegate duties and fairly assign specific tasks to ensure Team Members are prepared for our guests.
• Contributes to a team environment by recognizing and reinforcing individual and team accomplishments.
• Follow inventory control procedures and guidelines.
• Follows Capriotti’s procedures and operational policies, cash handling, sanitation and safety/security, to ensure the safety of all Team Members and guests during each shift.
• Assist with labor management costs.
• Acts with integrity, honesty and knowledge to promote Capriotti’s values and culture.
• Maintain cleanliness and organization throughout the shop and ensure proper setup and breakdown of all areas, including dining room, restrooms, cold stations, grill and prep areas.
• Work as a team to prepare for each shift.
• Ability to manage time effectively while meeting all job responsibilities.
• Maintains a positive work environment for Team Members and guests during each shift.
• Greets guests to make them feel welcome and comfortable.
• Prepares and role models all Capriotti’s menu items according to Capriotti’s standards for quality, consistency and timeliness.
• Oversees food quality production of others for quality and standards.
• Maintains regular and consistent attendance and punctuality.

Skills

Guest service

Directive adherence

Fast-paced

Team oriented

Communication

Flexible schedule

Education

HS diploma

College coursework preferred

Job description

Benefits:

• Opportunity for advancement
• Training & development
• 401(k)
• 401(k) matching
• Employee discounts
• Join the team at Capriotti’s in Newark @ Harmony Plaza DE! $15 - $17 an hour (depending on experience) plus tips.
• Multiple opportunities for raises and promotions.
• Flexible working hours.
• A work environment that is team-orientated, fun, and fast paced.
• Food and beverage discounts.
• Comfortable work attire: t-shirt (provided), jeans, and tennis shoes.

RESTAURANT LEADERSHIP TEAM JOB DESCRIPTION

Title: Shift Lead

Department: Operations

Reports To: General Manager and Area Manager

PURPOSE OF POSITION:

This position operates under the direct management of the General Manager and Area Manager, leading his/her location to be profitable while subscribing to our goals and values.

PRIMARY RESPONSIBILITIES

• Delegate duties and fairly assign specific tasks to ensure Team Members are prepared for our guests.
• Contributes to a team environment by recognizing and reinforcing individual and team accomplishments.
• Follow inventory control procedures and guidelines.
• Follows all Capriotti’s procedures and operational policies, cash handling, sanitation and safety/security, to ensure the safety of all Team Members and guests during each shift.
• Assist with labor management costs.
• Acts with integrity, honesty and knowledge to promote the Capriotti’s values and culture.
• Must demonstrate proficiency in all areas of shop operations to assist where needed during assigned shift.
• Maintain cleanliness and organization throughout the shop and ensure proper set up and breakdown of all areas, including dining room, restrooms, cold stations, grill and prep areas.
• Work as a team to prepare for each shift.
• Ability to manage time effectively while meting all job responsibilities.
• Maintains a positive work environment for Team Members and guests during each shift.
• Greets guests to make them feel welcome and comfortable.
• Prepares and role models all Capriotti’s menu items according to Capriotti’s standards for quality, consistency and timeliness.
• Oversees food quality production of others for quality and standards.
• Follows sanitation and safety procedures including knife handling and kitchen equipment.
• Maintains regular and consistent attendance and punctuality.

KNOWLEDGE/SKILLS/REQUIREMENTS:

• Excellent guest service skills required.
• Must be able to take direction and delegate responsibilities.
• Ability to work in a fast-paced environment.
• Team oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively to help keep all Team Members informed.
• Flexible schedule; includes nights and weekends.

Physical Requirements:

• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 pounds for a distance of up to 10 feet.
• Ability to balance and move up to 25 pounds for distances of up to 50 feet.

Education/Experience Requirements:

• High School or equivalency required; college coursework or degree preferred.
• Previous supervisory and hospitality industry experience preferred.
• At least 18 years of age.

Proven track record of success as a Team Member.