SHIFT LEAD

Capriotti's Sandwich Shop; Bear (DE); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Multiple opportunities for raises and

Promotions

Flexible working hours

Team-oriented environment

Food and beverage discounts

Comfortable work attire

Job summary

Capriotti's Sandwich Shop in Bear, Delaware is seeking a Shift Lead to join our Operations team. This role supports the General Manager and Area Manager, guiding staff to deliver fast, friendly service and maintain high standards during peak hours.

You will manage tasks, ensure safety and cleanliness, and help control labor costs while promoting Capriotti’s values. Flexible hours include evenings and weekends, with opportunities for advancement.

Qualifications

• Excellent guest service skills required.
• Ability to supervise and delegate responsibilities.
• Capable of fast-paced environment and team leadership.
• Flexible schedule including nights and weekends.
• Must be at least 18 years old.

Responsibilities

• Delegate duties and assign tasks to ensure readiness for guests.
• Foster team environment by recognizing accomplishments.
• Follow inventory control procedures and policies.
• Handle cash, sanitation and safety, and store policies during shifts.
• Assist with labor management costs.
• Model Capriotti’s values and culture.
• Maintain cleanliness and organization across shop.
• Greet guests and ensure a welcoming atmosphere.
• Prepare Capriotti’s menu items to standards.
• Oversee food quality production for standards.
• Ensure proper setup and breakdown of dining areas.
• Maintain regular attendance and punctuality.

Skills

Guest service excellence

Team leadership

Delegation

Communication

Adaptability

Flexible scheduling

Education

High School or equivalent

College coursework preferred

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development
• Multiple opportunities for raises and promotions.
• Flexible working hours.
• A work environment that is team-orientated, fun, and fast paced.
• Food and beverage discounts.
• Comfortable work attire: t-shirt (provided), jeans, and tennis shoes.

Join the team at Capriotti's in Bear DE! $15 - $17 an hour (depending on experience) plus tips.

Shift Lead

Department: Operations

Reports To: General Manager and Area Manager

Purpose Of Position

This position operates under the direct management of the General Manager and Area Manager, leading its location to be profitable while subscribing to our goals and values.

Primary Responsibilities

• Delegate duties and fairly assign specific tasks to ensure Team Members are prepared for our guests.
• Contribute to a team environment by recognizing and reinforcing individual and team accomplishments.
• Follow inventory control procedures and guidelines.
• Follow all Capriotti’s procedures and operational policies, cash handling, sanitation and safety/security, to ensure the safety of all Team Members and guests during each shift.
• Assist with labor management costs.
• Act with integrity, honesty and knowledge to promote the Capriotti’s values and culture.
• Demonstrate proficiency in all areas of shop operations to assist where needed during the assigned shift.
• Maintain cleanliness and organization throughout the shop and ensure proper set up and breakdown of all areas, including dining room, restrooms, cold stations, grill and prep areas.
• Work as a team to prepare for each shift.
• Ability to manage time effectively while meeting all job responsibilities.
• Maintain a positive work environment for Team Members and guests during each shift.
• Greet guests to make them feel welcome and comfortable.
• Prepare and role model all Capriotti’s menu items according to Capriotti’s standards for quality, consistency and timeliness.
• Oversee food quality production of others for quality and standards.
• Follow sanitation and safety procedures including knife handling and kitchen equipment.
• Maintain regular and consistent attendance and punctuality.

Knowledge, Skills, Requirements

• Excellent guest service skills required.
• Must be able to take direction and delegate responsibilities.
• Ability to work in a fast-paced environment.
• Team oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively to help keep all Team Members informed.
• Flexible schedule; includes nights and weekends.

Physical Requirements

• Ability to move throughout the restaurant for extended periods of time.
• Can move 50 pounds for a distance of up to 10 feet.
• Ability to balance and move up to 25 pounds for distances of up to 50 feet.

Education/Experience Requirements

• High School or equivalency required; college coursework or degree preferred.
• Previous supervisory and hospitality industry experience preferred.
• At least 18 years of age.
• Proven track record of success as a Team Member.