Restaurant Shift Lead

Capriotti's Bel Air; Bel Air (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Flexible scheduling

Ongoing paid training

Free meals and employee discounts

Opportunities for advancement

Advancement opportunities

Job summary

A fast-casual restaurant brand in Bel Air, MD is seeking a Restaurant Shift Lead to guide daily operations and support the restaurant team. The ideal candidate enjoys leading others, delivering excellent customer service, and is looking to build a career in restaurant management. Responsibilities include supervising staff, maintaining operational standards, and ensuring a positive team environment, all while delivering high-quality service. Flexible scheduling and opportunities for career growth are offered.

Qualifications

• Previous experience in restaurant, food service, hospitality, or retail leadership preferred.
• Experience as a Shift Lead, Crew Leader, Team Lead, or Assistant Manager is a plus.
• Strong customer service and communication skills.

Responsibilities

• Supervise and support team members during daily restaurant operations.
• Delegate tasks and ensure all shift duties are completed efficiently.
• Provide excellent guest service and resolve customer concerns professionally.
• Provide excellent guest service and resolve customer concerns professionally.
• Follow company policies for food safety, sanitation, and cash handling.
• Assist with scheduling support, labor management, and inventory monitoring.
• Maintain cleanliness and organization throughout kitchen and dining areas.
• Support smooth shift transitions through clear communication with management.
• Recognize and encourage team performance and positive contributions.
• Promote a team culture built on respect, accountability, and professionalism.

Skills

Customer service

Leadership

Time management

Communication

Team-oriented mindset

Job description

Benefits

• 401(k)
• 401(k) matching
• Flexible schedule
• Free uniforms

Role

Restaurant Shift Lead

Employer

Capriotti’s Sandwich Shop

Location

Capriotti’s Sandwich Shop in Bel Air, MD

Compensation

Competitive Hourly Pay (Based on Experience)

Job Type

Full-Time or Part-Time

Benefits

• 401k
• Free meals and generous employee discounts
• Flexible scheduling
• Ongoing paid training and leadership development
• Opportunities for advancement

Join a Growing Fast-Casual Restaurant Brand

Capriotti’s Sandwich Shop is a rapidly growing fast-casual restaurant brand with more than 100 locations nationwide and exciting expansion plans ahead. Known for our award‑winning sandwiches, exceptional guest service, and team‑oriented culture, Capriotti’s is a place where great food and great people come together.

We are currently hiring a motivated Restaurant Shift Lead to help guide daily operations and support our restaurant team. This role is ideal for someone who enjoys leading others, delivering outstanding customer service, and building a career in restaurant management, hospitality, or food service leadership.

At Capriotti’s, every team member plays an important role in creating memorable guest experiences.

Position Overview

The Restaurant Shift Lead helps oversee day‑to‑day restaurant operations during assigned shifts, ensuring smooth service, quality food preparation, and a positive team environment.

You will support the management team by supervising staff, maintaining Capriotti’s operational standards, and delivering excellent customer service in a fast‑paced restaurant environment.

This role is ideal for someone who enjoys working with people, coaching team members, and developing leadership skills in the hospitality industry.

Responsibilities

• Supervise and support team members during daily restaurant operations
• Delegate tasks and ensure all shift duties are completed efficiently
• Maintain Capriotti’s standards for food quality, speed of service, and cleanliness
• Provide excellent guest service and resolve customer concerns professionally
• Follow company policies for food safety, sanitation, and cash handling
• Assist with scheduling support, labor management, and inventory monitoring
• Maintain cleanliness and organization throughout kitchen and dining areas
• Support smooth shift transitions through clear communication with management
• Recognize and encourage team performance and positive contributions
• Promote a team culture built on respect, accountability, and professionalism

What We’re Looking For

• Previous experience in restaurant, food service, hospitality, or retail leadership preferred
• Experience as a Shift Lead, Crew Leader, Team Lead, or Assistant Manager is a plus
• Strong customer service and communication skills
• Ability to lead and motivate team members in a fast‑paced environment
• Excellent time management, organization, and problem‑solving skills
• Dependable, adaptable, and team‑oriented mindset
• Must be at least 17 years old
• Flexible schedule including nights, weekends, and holidays

Why Join Capriotti’s?

• Opportunities for career growth and promotion from within
• Leadership development and hands‑on management experience
• Supportive and fun team culture
• Flexible scheduling for work‑life balance
• Be part of a brand known for award‑winning sandwiches and exceptional hospitality

At Capriottis, we believe in helping our team members grow their careers. Whether you’re looking to gain leadership experience or work toward restaurant management, this role can be the next step in your professional journey.

Apply today, if you are a good fit for this role! We look forward to meeting you!