Quick Service Restaurant - Shift Lead

Capriotti's Sandwich Shop; Hockessin (DE); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Capriotti’s Sandwich Shop is seeking a Shift Lead to help run daily operations in a fast-paced environment. The role emphasizes guest service, team leadership, and adherence to company policies.

The ideal candidate has prior restaurant experience, strong communication, and the ability to train and develop team members while covering nights and weekends. Competitive compensation is offered with opportunities for advancement.

Qualifications

• Excellent guest service skills
• Ability to take direction and delegate responsibilities
• Ability to work in a fast-paced environment
• Team-oriented, adaptable, dependable, and strong work ethic
• Effective communication to keep team informed
• Flexible schedule; nights and weekends possibly required
• At least 18 years of age

Responsibilities

• Delegate duties and assign tasks to ensure team members are prepared for guests
• Contribute to a team environment by recognizing and reinforcing accomplishments
• Follow inventory control procedures and guidelines
• Adhere to Capriotti’s procedures, cash handling, sanitation and safety policies
• Assist with labor management costs
• Demonstrate integrity and promote Capriotti’s values and culture
• Support shop operations across all areas during shifts
• Maintain cleanliness and organization of the shop and work areas
• Collaborate with team to prepare for each shift
• Manage time effectively while fulfilling duties
• Maintain a positive work environment for staff and guests

Skills

Guest service

Team leadership

Communication

Time management

Adaptability

Job description

Company Overview

Capriotti’s Sandwich Shop is currently sourcing for a Shift Lead. Capriotti’s is a fast-paced environment. If you are prepared to grow your career, wear multiple hats, and be part of a fast-paced team with a focus on exceptional quality and service, this may be the role for you.

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Shift Lead Job Summary

• 1 year as a Team Member in the Quick Service Restaurant industry - looking to advance
• nights/weekends a must
• Excellent references from previous employers
• Excellent customer service skills
• Ability to train and develop Team Members to our high standards

Shift Lead Responsibilities

• Delegate duties and fairly assign specific tasks to ensure Team Members are prepared for our guests.
• Contributes to a team environment by recognizing and reinforcing individual and team accomplishments.
• Follow inventory control procedures and guidelines.
• Follows all Capriotti’s procedures and operational policies, cash handling, sanitation, and safety/security, to ensure the safety of all Team Members and guests during each shift.
• Assist with labor management costs.
• Acts with integrity, honesty, and knowledge to promote Capriotti’s values and culture.
• Must demonstrate proficiency in all areas of shop operations to assist where needed during assigned shift.
• Maintain cleanliness and organization throughout the shop and ensure proper setup and breakdown of all areas, including the dining room, restrooms, cold stations, grill, and prep areas.
• Work as a team to prepare for each shift.
• Ability to manage time effectively while meeting all job responsibilities.
• Maintains a positive work environment for Team Members and guests during each shift.

Shift Lead Qualifications

• Excellent guest service skills are required.
• Must be able to take direction and delegate responsibilities.
• Ability to work in a fast-paced environment.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively to help keep all Team Members informed.
• Flexible schedule; could include nights and weekends.
• At least 18 years of age.