Restaurant Shift Lead

Capriotti's Sandwich Shop; Bel Air (MD); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

401(k)

Flexible schedule

Free meals

Leadership development

Employee discounts

Job summary

Capriotti’s Sandwich Shop in Bel Air, MD, is seeking a Restaurant Shift Lead. This role is crucial in overseeing daily operations, ensuring high standards of food quality, and delivering exceptional customer service. The position offers opportunities for personal and professional growth within a rapidly expanding brand.

We value a team-oriented culture where leadership is encouraged and supported. The ideal candidate should have previous experience in food service leadership, strong

Qualifications

• Previous experience in restaurant or food service leadership preferred.
• Must be at least 17 years old.
• Dependable and adaptable mindset.

Responsibilities

• Supervise and support team members during daily restaurant operations.
• Delegate tasks and ensure all shift duties are completed efficiently.
• Provide excellent guest service and resolve customer concerns professionally.
• Maintain cleanliness and organization throughout kitchen and dining areas.

Skills

Customer service skills

Leadership

Time management

Problem-solving

Communication

Job description

Benefits

• 401(k)
• 401(k) matching
• Flexible schedule
• Free uniforms
• Free meals and generous employee discounts
• Ongoing paid training and leadership development
• Opportunities for advancement

Role

Restaurant Shift Lead

Employer

Capriotti’s Sandwich Shop

Location

Capriotti’s Sandwich Shop in Bel Air, MD

Compensation

Competitive Hourly Pay (Based on Experience)

Job Type

Full-Time or Part-Time

Join a Growing Fast-Casual Restaurant Brand

Capriotti’s Sandwich Shop is a rapidly growing fast‑casual restaurant brand with more than 100 locations nationwide and exciting expansion plans ahead. Known for our award‑winning sandwiches, exceptional guest service, and team‑oriented culture, Capriotti’s is a place where great food and great people come together.

Position Overview

The Restaurant Shift Lead helps oversee day‑to‑day restaurant operations during assigned shifts, ensuring smooth service, quality food preparation, and a positive team environment. You will support the management team by supervising staff, maintaining Capriotti’s operational standards, and delivering excellent customer service in a fast‑paced restaurant environment.

Responsibilities

• Supervise and support team members during daily restaurant operations
• Delegate tasks and ensure all shift duties are completed efficiently
• Maintain Capriotti’s standards for food quality, speed of service, and cleanliness
• Provide excellent guest service and resolve customer concerns professionally
• Follow company policies for food safety, sanitation, and cash handling
• Assist with scheduling support, labor management, and inventory monitoring
• Maintain cleanliness and organization throughout kitchen and dining areas
• Support smooth shift transitions through clear communication with management
• Recognize and encourage team performance and positive contributions
• Promote a team culture built on respect, accountability, and professionalism

What We’re Looking For

• Previous experience in restaurant, food service, hospitality, or retail leadership preferred
• Experience as a Shift Lead, Crew Leader, Team Lead, or Assistant Manager is a plus
• Strong customer service and communication skills
• Ability to lead and motivate team members in a fast‑paced environment
• Excellent time management, organization, and problem‑solving skills
• Dependable, adaptable, and team‑oriented mindset
• Must be at least 17 years old
• Flexible schedule including nights, weekends, and holidays

Why Join Capriotti’s?

• Opportunities for career growth and promotion from within
• Leadership development and hands‑on management experience
• Supportive and fun team culture
• Flexible scheduling for work‑life balance
• Be part of a brand known for award‑winning sandwiches and exceptional hospitality

At Capriottis, we believe in helping our team members grow their careers. Whether you’re looking to gain leadership experience or work toward restaurant management, this role can be the next step in your professional journey.

Apply today, if you are a good fit for this role! We look forward to meeting you!