Shift Lead

Ben & Jerrys CT/RI/NJ; Montville (CT); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Pay rate: $21–$25 per hour

Flexible schedules

Career growth opportunities

Fun, values-driven work environment

Job summary

Ben & Jerry's is seeking a Shift Lead in Montville, CT to run shifts from open to close, guide a positive team, and ensure exceptional guest service in a fast-paced ice cream shop.

You will handle daily cash tasks, lead pre-shift huddles, and keep the store running smoothly with strong communication and a calm, solution‑focused approach.

Qualifications

• Experience in food service or retail is helpful, but not required if you bring strong people skills and a willingness to learn.
• Clear, positive communication and the ability to keep the team organized during busy times.
• Reliable, consistent attendance and a strong sense of responsibility to your teammates and guests.
• A calm, solution-focused approach when handling guest concerns or on-shift challenges.

Responsibilities

• Lead each shift from open to close, making on-the-spot decisions to keep operations running smoothly.
• Guide, motivate, and support your team through busy periods while keeping energy and service levels high.
• Handle cash, deposits, and daily operational tasks accurately and responsibly.
• Deliver standout guest service, address questions or issues in the moment, and create a welcoming environment.
• Run pre-shift huddles to align the team on goals, responsibilities, and any key updates.

Job description

Shift Lead

Company Overview

Ben & Jerry's is known for bold flavors, quality ingredients, and creating joyful experiences one scoop at a time. Our scoop shops bring that spirit to life by serving our communities with great ice cream and friendly, welcoming service.

We are building a team of dependable, positive leaders who care about people, take pride in their work, and want to grow their skills in a fun, fast-paced, values-driven environment.

The Opportunity

As a Shift Lead, you will be the on-shift decision-maker, responsible for running the shop smoothly from open to close. You will guide the team, keep guests happy, and ensure every shift lives up to the Ben & Jerry's experience.

This role is a great step for someone who wants hands-on leadership experience, enjoys working with people, and is ready to take more responsibility in food service or retail.

What You'll Do

• Lead each shift from open to close, making on-the-spot decisions to keep operations running smoothly.
• Guide, motivate, and support your team through busy periods while keeping energy and service levels high.
• Handle cash, deposits, and daily operational tasks accurately and responsibly.
• Deliver standout guest service, address questions or issues in the moment, and create a welcoming environment.
• Run pre-shift huddles to align the team on goals, responsibilities, and any key updates.

What Success Looks Like

• Shifts consistently run smoothly, with strong guest feedback and minimal operational issues within your first few months.
• Cash handling, deposits, and closing/opening procedures are completed accurately and on time on every shift.
• Your team looks to you for clear direction and support, and new team members feel confident after training with you.
• Shop standards are maintained when the Store Manager or Assistant Manager are not present, including cleanliness, safety, and service.

What We're Looking For

• Experience in food service or retail is helpful, but not required if you bring strong people skills and a willingness to learn.
• Clear, positive communication and the ability to keep the team organized during busy times.
• Reliable, consistent attendance and a strong sense of responsibility to your teammates and guests.
• A calm, solution-focused approach when handling guest concerns or on-shift challenges.

Compensation and Benefits

• Pay rate: $21–$25 per hour, including tips.
• Flexible schedules, including nights and weekends.
• Career growth opportunities and hands-on leadership training.
• Fun, values-driven work environment.