Team Member

Ben & Jerry's Connecticut; New Haven (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

Ben & Jerry's Connecticut is hiring a Team Member to be the face of the shop, scooping ice cream, serving guests, and helping keep operations running smoothly during busy shifts. This role is ideal if you enjoy working with people, want a flexible job with room to grow, and like being part of a fun, supportive team.

As a Team Member, you’ll provide fast, friendly service, scoop and serve ice cream and specialty treats, operate the POS system, and handle cash and card transactions accurately.

Qualifications

• Positive attitude and great people skills.
• Punctuality and reliability.
• Comfort standing for long periods and light lifting up to 30 lbs.

Responsibilities

• Provide fast, friendly, and upbeat service to guests.
• Scoop and serve ice cream, shakes, and treats with accuracy and speed.
• Operate the POS system and handle cash/card transactions.
• Keep the shop clean, stocked, and organized, including counters and seating areas.
• Collaborate with teammates to manage rushes and maintain shop standards.

Job description

Company Overview

Ben & Jerry's Scoop Shop serves up more than just ice cream. We're part of a brand known for great flavors, social responsibility, and creating spaces where everyone feels welcome.

Our shop is a fun, fast-paced, and inclusive place to work, where team members bring joy to our community one scoop at a time.

The Opportunity

As a Team Member, you'll be the face of Ben & Jerry's for our guests, scooping ice cream, creating memorable experiences, and helping keep the shop running smoothly during busy shifts.

This role is a great fit if you enjoy working with people, want a flexible job with room to grow, and like being part of a supportive team that works hard and has fun.

What You'll Do

• Provide fast, friendly, and upbeat service that makes every guest feel welcome and taken care of.
• Scoop and serve Ben & Jerry's ice cream, shakes, and treats with accuracy, speed, and care.
• Operate the POS system, handle cash and card transactions accurately, and follow shop procedures.
• Keep the shop clean, stocked, and organized, including counters, seating areas, and back‑of‑house.
• Work closely with your teammates to handle rushes, maintain high energy, and meet shop standards.

What Success Looks Like

• Guests consistently leave happy, with positive feedback about their experience and your service.
• You quickly learn our menu, systems, and standards and can handle busy periods with confidence.The shop stays clean, well‑stocked, and welcoming throughout your shifts.
• You become a reliable team member who shows up on time, communicates clearly, and supports others.

What We're Looking For

• A positive attitude, strong people skills, and genuine enjoyment of interacting with customers.
• Reliability and punctualityyou show up ready to work and support your team.
• Comfort working in a fast‑paced environment, on your feet, and occasionally lifting up to 30 lbs.
• Flexible availability, including some days, nights, weekends, and holidays, plus a team‑first mindset.

Compensation And Benefits

• $18$22 per hour (including tips)
• Fun, inclusive, and supportive work environment
• Opportunities to grow with the company
• Flexible scheduling