Shift Lead

Walgreens; Manassas (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Walgreens is seeking a dedicated individual to manage store operations in the absence of management. Responsibilities include opening and closing the store, engaging customers, and ensuring compliance with safety and inventory standards. The ideal candidate will have leadership experience and a commitment to customer service.

Qualifications

• One year of leadership or supervisory experience required.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store, handles cash, and prepares for business.
• Engages customers and resolves issues for a positive experience.
• Maintains inventory and ensures compliance with safety standards.

Skills

Customer Service

Leadership

Communication

Job description

Job Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door of the store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested at cash registers.
• Models and delivers a distinctive and delightful customer experience.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Holds store keys to open and close the store without management as necessary.
• Assists with and coaches team members on warehouse and vendor ordering processes, including opening the backdoor for vendor deliveries.
• Registers all sales accurately, including handling scanning errors, price verifications, and voids.
• Supports order review, reverse logistics, and display evaluations and updates.
• Maintains accurate inventory counts and ensures proper signage and pricing, including compliance with local regulations.
• Assists with bookkeeping activities and store maintenance to ensure a clean and orderly environment.
• Supports product placement, stock rotation, and adherence to safety and compliance standards.
• Has working knowledge of store systems and equipment.
• Assists at the pharmacy out window if needed and ensures compliance with laws regarding regulated products.
• Performs bag checks and maintains respectful relationships with coworkers.
• Completes special assignments as needed.

Training & Personal Development

• Attends training sessions and completes PPLs as requested.
• Obtains and maintains necessary certifications or licenses, such as PTCB or pharmacy license.

Communications

• Acts as a liaison between management and team members, communicating tasks and issues.
• Reports disciplinary issues and customer complaints to management.

Minimum Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).