Shift Leader - 4334

Domino's Pizza; Alexandria (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading pizza delivery franchise as a team member in Alexandria, VA. This role involves supporting daily operations, providing excellent customer service, and ensuring food quality. Ideal candidates will thrive in a fast-paced environment and demonstrate strong communication and leadership skills.

Qualifications

• Ability to work in a fast-paced, dynamic environment.
• Excellent customer service skills over the counter and phone.

Responsibilities

• Provides leadership support to the Manager on Duty.
• Greets customers in person or via phone, taking orders professionally.
• Manages cash operations, including register counts and daily reports.

Skills

Communication

Multi-tasking

Customer Service

Leadership

Tools

POS Systems

Job description

Company Description

Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 1983, Team Washington, Inc. has evolved into one of the best Domino’s Pizza franchises and is globally recognized for great service, teamwork, and food. We are proud to serve the President of the United States and many other distinguished customers. With numerous awards, we strive to excel and give back to our communities.

At Domino's Pizza, Our Most Important Ingredient is Our People! We offer unique employment opportunities within our franchise stores. Join our team and discover opportunities you won't find elsewhere in the industry!

Job Description

Summary: Assists in daily oversight, coordination, and execution of sales, costs, employee retention, customer service, food quality, cleanliness, and sanitation objectives.

Summary: Provides excellent service, product, and image standards to ensure high customer satisfaction.

Essential Job Functions

1. Provides leadership support to the Manager on Duty (MOD).
2. Maintains high standards of customer service during high-volume, fast-paced operations.
3. Communicates clearly and positively with management and team members.
4. Greets customers in person or via phone, taking orders professionally and promptly.
5. Provides excellent customer service to encourage repeat business, including informing customers about menu items and specials.
6. Supports shift management.
7. Communicates daily job assignments for each shift.
8. Oversees pre-close functions, ensuring service and food quality standards are maintained.
9. Manages cash operations, including register counts, cash and coupon accountability, and daily reports.
10. Adheres to waste tracking procedures and food and labor cost practices.
11. Upsells additional products when appropriate.
12. Masters POS systems for order processing.
13. Handles transactions quickly and accurately.
14. Follows procedures for safe food preparation, assembly, and presentation.
15. Assists with inventory control and stock ordering.
16. Builds customer loyalty through friendly interactions and appreciation.
17. Resolves customer complaints promptly and professionally.
18. Cross-trains and coordinates scheduling with team members for seamless service.
19. Takes initiative to perform extra tasks when scheduled duties are complete.
20. Prepares and packages menu items, including assembling, weighing, and labeling.
21. Maintains cleanliness and organization of work stations and display cases.
22. Transfers supplies and tools between storage and work areas.
23. Ensures supervisor is aware of food shortages.
24. Adheres to all quality standards, policies, and guidelines.
25. Performs other duties as assigned.

Company Wide Responsibilities

• Promotes company policies and advocates for Team Washington.
• Ensures proper attendance and conduct.
• Provides and receives constructive feedback.
• Maintains good communication with co-workers.
• Serves as a resource for team members.
• Cross-trains and learns how roles interact across departments.
• Collaborates with management to solve problems and suggest improvements.
• Maintains a clean, organized, and safe work environment.
• Maintains confidentiality of sensitive information.

Qualifications

• Ability to pass background checks as required.
• Excellent communication skills, both written and verbal.
• Ability to multi-task effectively.
• Ability to work in a fast-paced, dynamic environment.
• Flexibility to adapt to changing priorities.
• Proficiency with POS systems and basic computer skills.
• Excellent customer service skills over the counter and phone.
• Ability to work independently and as part of a team.
• Basic math skills for handling transactions and making change.
• Leadership qualities to support and guide the team during shifts.

All information will be kept confidential in accordance with EEO guidelines.