Shift Leader

Jersey Mike's Subs; Woodbridge (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company in the sub sandwich industry as a Shift Leader. This role involves coaching staff, ensuring food quality, and delivering exceptional customer service. Ideal candidates will have leadership skills and a commitment to team development.

Qualifications

• Preferred 1 year QSR experience.
• Must be 18+ to operate slicer.
• Serve Safe Food Handler Certification.

Responsibilities

• Coaching staff to deliver exceptional customer service.
• Ensuring high-quality food production.
• Managing and leading a team of 2-5 people.

Skills

Customer Service

Communication

Leadership

Multitasking

Education

High school diploma or equivalent

Job description

Join to apply for the Shift Leader role at Jersey Mike's Subs

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant, New Jersey!

The Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwiches to our customers in a manner that projects a thankful and caring mentality to everyone who comes through our door. Our culture is centered on "giving" and supporting our local communities so that all can be lifted together.

"Jersey Mike's "A Sub Above"

Jersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service.

We understand that it all starts with a winning team of fun, personable, diligent, positive, energetic, eager-to-learn team players who take pride in what they do and who they are. At the end of the day, they focus on delivering great customer service with a Great Big Smile! If you possess these attributes and are committed to improving upon them, we would love to speak with you about joining our team!

A Shift Leader supports the management team in running the assigned location. Responsibilities include, but are not limited to:

• Coaching staff to deliver exceptional customer service
• Ensuring high-quality food production
• Delivering the Jersey Mike's experience
• Cash handling
• Following the Learning Management System Training Program
• Developing team members for career growth
• Enforcing policies and procedures
• Participating in marketing initiatives
• Building sales
• Maintaining cleanliness and sanitation
• Being certified in all four restaurant positions
• Effective communication
• Sense of urgency

The role requires the ability to:

• Move or transport up to 50 lbs without assistance, unless a medical condition applies
• Work 38-40 hours per week
• Commute reliably
• Communicate issues to management
• Lead by example in food quality, interaction, and appearance

Additional responsibilities include:

• Creating high-quality food
• Maintaining cleanliness
• Working in a fast-paced environment
• Multitasking with urgency
• Providing excellent customer interface
• Understanding accountability and integrity
• Key Holder duties
• Opening and closing the store
• Baking bread and prep work
• Managing and leading a team of 2-5 people
• Proficient slicing skills

Qualifications include:

• High school diploma or equivalent
• Preferred 1 year QSR experience
• Must be 18+ to operate slicer
• Serve Safe Food Handler Certification
• Reliable transportation