Shift Leader - 4326

Domino's; Washington (District of Columbia); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading pizza delivery franchise as a team member in Washington, DC. This role involves overseeing daily operations, ensuring customer satisfaction, and maintaining high service standards. Ideal candidates will excel in communication, multitasking, and leadership, thriving in a fast-paced environment.

Qualifications

• Ability to pass applicable background checks.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Provides leadership support to the Manager on Duty.
• Maintains high standards of customer service during operations.
• Handles cash management duties and processes daily reports.

Skills

Communication

Multitasking

Leadership

Job description

Company Description

Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 1983, Team Washington, Inc. has evolved into one of the best Domino’s Pizza franchises and is globally recognized for great service, teamwork, and food quality. We serve pizza to the President of the United States, among other accolades. We work hard to be the best and give back to our communities.

At Domino's Pizza, our most important ingredient is our people! We offer employment opportunities within our franchise stores. Join our team and discover opportunities you won't find anywhere else in the industry!

Job Description

Summary: Assists in the daily oversight, coordination, and execution of objectives related to sales, costs, employee retention, customer service, food quality, cleanliness, and sanitation.

Summary: Delivers excellent service, product, and image standards to ensure high customer satisfaction.

Essential Job Functions:

1. Provides leadership support to the Manager on Duty (MOD).
2. Maintains high standards of customer service during high-volume, fast-paced operations.
3. Communicates clearly and positively with management and team members.
4. Greets customers in person or via phone and takes orders professionally and promptly.
5. Provides excellent customer service to encourage repeat business, including menu and specials information.
6. Communicates daily job assignments for each shift.
7. Oversees pre-close functions, ensuring service and food quality standards are maintained.
8. Handles cash management duties, including register counts, tracking cash and coupons, and processing daily reports.
9. Adheres to waste tracking procedures and food and labor cost best practices.
10. Upsells additional products when appropriate.
11. Masters Point of Sale (POS) systems for order processing.
12. Handles currency and credit transactions accurately and efficiently.
13. Follows procedures for safe food preparation, assembly, and presentation.
14. Assists with inventory control and stock ordering.
15. Builds customer loyalty through friendly interactions and appreciation.
16. Resolves customer complaints promptly and professionally.
17. Cross-trains and coordinates scheduling with team members for seamless service.
18. Proactively seeks additional tasks when scheduled duties are complete.
19. Assembles and folds boxes, affixes labels and promotional materials as needed.
20. Prepares various menu items, including pizzas, measuring ingredients accurately.
21. Reads order slips or verbal instructions carefully to prepare orders according to specifications, often simultaneously managing multiple orders.
22. Cleans, stocks, and restocks workstations and display cases.
23. Transfers supplies and tools between storage and work areas.
24. Packages, weighs, and labels products as required.
25. Ensures supervisor is aware of any food shortages.
26. Adheres to all quality standards, principles, and policies.
27. Performs other duties as assigned.

Company Wide Responsibilities:

1. Promotes company policies and advocates for Team Washington.
2. Ensures proper attendance and conduct.
3. Provides and receives constructive feedback.
4. Maintains good communication with co-workers.
5. Serves as a resource for team members.
6. Cross-trains and learns how roles interact across departments.
7. Collaborates with management to solve problems and suggest improvements.
8. Maintains a clean and organized work environment.
9. Maintains confidentiality of sensitive information.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made for individuals with disabilities. Requirements include:

• Ability to pass applicable background checks.
• Excellent communication skills, both written and verbal.
• Ability to multitask effectively.
• Ability to work in a fast-paced, dynamic environment.
• Flexibility to adapt to changing priorities.
• Proficiency with order entry via computer or touch screen.
• Ability to take orders over the counter or phone.
• Ability to work independently and as part of a team.
• Basic math skills for handling cash and making change.
• Leadership ability to guide the team on duty.

All information will be kept confidential according to EEO guidelines.

Additional Information

All your information will be kept confidential according to EEO guidelines.