Shift Lead

Diversified Restaurant Group; Kansas City (MO); On-site; USD 20,319 - 23,763; Full time

Benefits offered by this job

DRG Cares Grant Program

DRG Savings Marketplace

Employee Assistance Program

Education Benefits

DailyPay

Job summary

A restaurant franchise group is seeking a Shift Lead in Kansas City, Missouri, to oversee team operations and ensure excellent customer service. The ideal candidate will have at least one year of restaurant experience, a passion for leading a team, and must be 18 or older. Responsibilities include managing services, providing feedback, and assisting with financial controls. This is a full-time position, offering a competitive hourly wage between $14.75 to $17.25, depending on experience.

Qualifications

• Must be 18 years or older.
• One-year restaurant experience required.
• Must maintain a current Health Card.

Responsibilities

• Greet guests and ensure great service.
• Lead team in achieving service standards.
• Provide constructive feedback to team members.
• Assist with Profit and Loss management.

Skills

Customer service

Team leadership

Math skills

Problem-solving

Job description

Shift Lead at Diversified Restaurant Group.

Base pay range: $14.00/hr - $17.00/hr. The starting pay for this position is between $14.75 and $17.25 per hour depending on experience and availability.

Benefits

• DRG Cares Grant Program – Grants to assist employees with life challenges and financial assistance
• DRG Savings Marketplace – Exclusive access to discounts for DRG employees
• Employee Assistance Program
• Education Benefits – GED reimbursement, free second language education, etc.
• DailyPay – Program that allows you to get your paychecks daily

…and much more!

Key Responsibilities

• Greet everyone with a smile and remain polite and pleasant with guests and team.
• Demonstrate a positive and enthusiastic attitude with co‑workers and guests.
• Ensure every guest receives great service and great food while working with a sense of urgency.
• Work well with other management and fellow Team Members; cooperate and act as a team player.
• Act as a role model that customer needs are the highest priority; resolve customer complaints quickly while maintaining positive customer relations.
• Ensure that all Team Members present a neat and clean appearance and correctly wear the company uniform.
• Ensure all Team Members complete their tasks as assigned in a timely and accurate manner.
• Successfully lead team as Manager in Charge, ensuring company standards regarding service, food safety, and general procedures are met.
• Provide ongoing constructive and complimentary feedback to the team.
• Actively participate in the training and development of Team Members.
• Assist with Profit and Loss management, follow cash control procedures, maintain inventory, and manage labor.
• Provide regular feedback to the RGM and other management on the performance of the team.

Qualifications

• Must be 18 years or older.
• One‑year Restaurant experience required with proven lead experience on all shifts.
• Must maintain a current Health Card according to state or local requirements.
• Basic math and reading skills.
• Ability to read, speak, comprehend, and write in English.
• Reliable transportation.
• Passes Criminal Background Check.
• Pass ServSafe Certification Course and Exam.

Disclaimer

You are applying to Diversified Restaurant Group, a franchisee of Taco Bell and Arby’s Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing – Restaurants