Shift Manager

Checkers & Rally's; Miami Gardens (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Free meals

Flexible schedules

Job summary

Checkers & Rally's in Miami Gardens, FL is seeking a Full-time Shift Lead to drive the team, coach associates, and uphold Taco Bell's high standards across service, food safety, and quality. You will execute the MIC Success Routine, supervise Shift Excellence tasks, and work with the GM on hiring, training, and labor management while ensuring a positive guest experience.

This role requires at least 1 year in restaurant/retail with 3 months in a shift lead, strong communication, and reliable

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Accessible to dependable transportation.
• Excellent communication, management/leadership and organizational skills.
• Physical dexterity to move up to 45 lbs.
• Attendance and punctuality are a must.
• Operates cash register and makes change as needed.
• Basic math skills.
• Maintains health and safety standards.
• Promotes Taco Bell culture and values.
• Provides constructive feedback to Team Members.
• Executes shift duties accurately and efficiently.
• Promotes equity, inclusion, and belonging.
• Ensures teammates and customers have a positive experience.

Responsibilities

• Lead shifts with energy and passion to meet high standards.
• Coach and guide the team; drive results and ownership.
• Resolve customer concerns and ensure guest satisfaction.
• Execute MIC Success Routine and Shift Excellence tasks.
• Oversee hiring, training, and performance feedback to Team Members.
• Assist GM with cash control, inventory, and labor management.
• Ensure proper food preparation, rotation, and holding times.
• Maintain health and safety standards and facility upkeep.

Skills

Leadership

Customer service

Communication

Cash handling

Team supervision

Problem solving

Basic math

Attendance

Tools

POS system

Job description

Full-time

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs. Oversee Team Members’ completion of Shift Excellence tasks and maintain clean, neat appearances. Ensure food safety, quality, and accuracy of orders. Resolve customer complaints quickly, maintaining positive customer relations. Provide regular feedback to the GM on Team Member performance. Offer ongoing constructive and positive feedback to Team Members. Actively participate in training Team Members. Handle conflicts constructively and work with the GM to achieve resolution. Assist the GM in screening Team Member candidates. Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor. Oversee proper product preparation, rotation, portioning, cooking, and holding times. Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Requirements

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell’s culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Benefits

• Competitive pay
• Free bachelor's degree and scholarship programs
• Free meals
• Flexible schedules! Day, evening, and late night
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401k retirement plan with 6% match
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Ms earth! Commitment to a sustainable future

This offer is contingent upon a satisfactory background check and proof of your work eligibility. The range for this role is $14-$22/hour. This is a nationwide range and is solely dependent on the geographical location where the restaurant is located.