Shift Lead

Diversified Restaurant Group; Lenexa (KS); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

DRG Cares Grant Program

Employee Assistance Program

Education Benefits

DailyPay

Job summary

A major restaurant franchise in Lenexa, Kansas is seeking a Shift Lead responsible for ensuring excellent customer service and team performance. The successful candidate will greet guests, manage team operations, and train followers while meeting company standards. Applicants should have at least one year of restaurant experience and be 18 years or older. This role offers a base pay of $14.00/hr – $17.00/hr, with benefits including an employee assistance program and educational grants.

Qualifications

• Must be 18 years or older.
• One year of restaurant experience and proven lead experience.
• Basic math and reading skills.
• Must pass a criminal background check.

Responsibilities

• Greet guests and provide polite service.
• Lead team as Manager in Charge.
• Ensure guest satisfaction and food quality.
• Participate in training and development of team members.
• Assist with profit and loss management.

Skills

Customer service

Team leadership

Basic math skills

Problem solving

Communication

Job description

Shift Lead

Join to apply for the Shift Lead role at Diversified Restaurant Group.

Pay Range

Base pay: $14.00/hr – $17.00/hr.

Benefits

• DRG Cares Grant Program – Grants to assist employees with life challenges and financial assistance.
• DRG Savings Marketplace – Exclusive access to discounts for DRG employees.
• Employee Assistance Program.
• Education Benefits – GED reimbursement, free second language education, etc.
• DailyPay – Program that allows you to get your paychecks daily.

Core Values

• Accountability
• Commitment

What will you do?

• Greet guests with a smile and provide polite and pleasant service.
• Demonstrate a positive and enthusiastic attitude with co‑workers and guests.
• Ensure every guest receives great service and food while working with a sense of urgency.
• Work well with other management and teammates, cooperate and help others when needed.
• Take action proactively, willing to go above and beyond what is simply required.
• Model that customer needs are the highest priority and resolve complaints quickly while maintaining positive customer relations.
• Ensure team members present a neat and clean appearance and correctly wear the company uniform.
• Ensure all team members complete tasks assigned in a timely and accurate manner.
• Lead team as Manager in Charge, ensuring company standards regarding service, food safety, and general procedures are met, and provide constructive feedback to team members.
• Actively participate in training and development of team members.
• Assist with profit and loss management, follow cash control procedures, maintain inventory and manage labor.
• Provide regular feedback to the RGM and other management on team performance.

Are you qualified?

• Must be 18 years or older.
• One-year restaurant experience required with proven lead experience on all shifts.
• Must maintain a current health card according to state or local requirements.
• Basic math and reading skills.
• Must be able to read, speak, comprehend, and write in English.
• Must have reliable transportation.
• Must pass a criminal background check.
• Must be able to pass ServSafe Certification Course and Exam.

Disclaimer

You are applying to Diversified Restaurant Group, a franchisee of Taco Bell and Arby’s Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.