Shift Lead

Diversified Restaurant Group

Reno (NV)

On-site

USD 20,664 - 22,730

Full time

14 days+

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Benefits offered by this job

DRG Cares Grant Program

Employee Assistance Program

Education Benefits

DailyPay

Job summary

A growing restaurant franchise is looking for a Shift Manager to effectively lead operations and ensure excellent customer service. Responsibilities include managing shifts, training team members, resolving customer complaints, and adhering to company standards. Candidates should have leadership qualities, one year of restaurant experience, and the ability to work as part of a team. This full-time position offers opportunities for personal and professional growth in a fast-paced environment.

Qualifications

Must be 18 years or older.
One-year Restaurant experience required with proven lead experience on all shifts.
Must maintain current Health Card according to state or local requirements.
Must pass Criminal Background Check.
Must be able to pass ServSafe Certification Course and Exam.

Responsibilities

Lead shifts and manage team effectively.
Provide great service and food with urgency.
Resolve customer complaints and ensure satisfaction.
Train and develop team members.
Assist with Profit and Loss management.

Skills

Leadership

Problem-solving

Time management

Customer service

Education

Basic math & reading skills

Job description

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Diversified Restaurant Group provided pay range

This range is provided by Diversified Restaurant Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $16.00/hr

The starting pay for this position is between $15.00-$16.50 per hour depending on experience and availability!

Benefits

DRG Cares Grant Program - Grants to assist employees with life challenges and financial assistance
DRG Savings Marketplace - Exclusive access to discounts for DRG employees
Employee Assistance Program
Education Benefits - GED reimbursement, free second language education, etc.
DailyPay - Program that allows you to get your paychecks daily
…and much more!

DRG is looking for energized and motivated individuals who want to work for a fast growing company, with tons of opportunity for growth! As a Shift Manager you will support other management levels by running great shifts and leading teams self-sufficiently. Shift Managers must take ownership and responsibility to solve problems while being willing to provide help and guidance to others. Shift Managers should have strong leadership qualities and organizational skills with a confident, professional manner, and can give clear concise instructions, exhibit good time management skills and good problem-solving and decision-making.Diversified Restaurant Group is a people first company! We pride ourselves on being a large company with a small company feel. Every person that works here is part of the DRG Family! What started as a 30-unit Taco Bell business in 2012, has since grown into a 240+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada along with Arby’s restaurants in Alaska, California, and Nevada. We have more than 6,000 team members and continue to grow every day!

Core Values

Accountability
Commitment

Responsibilities

Greet everyone with a smile, is polite and pleasant with guests and team.
Demonstrates a positive and enthusiastic attitude with co-workers and guests.
Ensure every guest receives great service and great food while working with a sense of urgency.
Works well with other management and fellow Team Members. Cooperates well with others and works well as a team. Able to help others when needed. Takes action without being told, willing to go above and beyond what is simply required.
Role Model that customer needs are the highest priority. Resolve customer complaints quickly while maintaining positive customer relations.
Ensure that all Team Members present a neat and clean appearance and correctly wear the company uniform.
Ensure all Team Members complete their tasks as assigned in a timely and accurate manner.
Successfully lead team as Manager in Charge, ensuring company standards regarding service, food safety, and general procedures are always being met. Provides ongoing constructive and complimentary feedback to team.
Actively participates in the training and development of Team Members.
Assist with Profit and Loss management, follows cash control procedures, maintaining inventory and managing labor.
Provide regular feedback to the RGM and other management on the performance of the team.

Qualifications

Must be 18 years or older.
Experience: One-year Restaurant experience required with proven lead experience on all shifts.
Must maintain current Health Card according to state or local requirements.
Education: Basic math & reading skills.
Must have the ability to read, speak, comprehend, and write in English.
Must have reliable transportation.
Must pass Criminal Background Check.
Must be able to pass ServSafe Certification Course and Exam.

DISCLAIMER: You are applying to Diversified Restaurant Group, a franchisee of Taco Bell and Arby’s Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Seniority level