SHIFT LEAD

JAI Restaurant Group; Decatur (GA); On-site; USD 16,531 - 24,796; Full time

Job summary

JAI Restaurant Group in Decatur, Georgia, is seeking a Shift Lead to support the Restaurant General Manager. The ideal candidate will effectively run shifts, ensure food quality, and maintain a safe work environment. Responsibilities include solving customer complaints, providing positive feedback to Team Members, and adhering to operational procedures. This role requires strong problem-solving skills and effective communication within the team. Join us in ensuring a welcoming atmosphere for both employees and customers.

Qualifications

• Ability to solve problems and handle customer complaints efficiently.
• Willingness to help and guide others in the team.
• Effective communication skills with management and team members.

Responsibilities

• Support the Restaurant General Manager by running shifts effectively.
• Ensure Team Members complete all assigned duties.
• Maintain a safe and welcoming environment for customers and Team Members.

Job description

“ You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.