Shift Lead

Chuze Fitness; Brunswick (GA); On-site; USD 17,445 - 24,846; Part time

Benefits offered by this job

Accrued PTO, sick leave, and paid holidays

Medical, Dental, Vision insurance

401k

Free Chuze Fitness Membership

Discount on retail purchases

Free training and certifications

Growth opportunities

Job summary

A leading fitness organization in Brunswick, Georgia is seeking a Lead 1 to enhance the member experience through exceptional service and support for the front desk team. This role requires strong communication skills and attention to detail, with responsibilities including overseeing customer interactions and maintaining cleanliness and operational efficiency. Applicants must have customer service experience and a high school diploma. Join us to help create a welcoming and vibrant atmosphere!

Qualifications

• 2 years of Customer Service experience required.
• Ability to handle shifting priorities effectively.
• Willingness to work varied hours, including weekends.

Responsibilities

• Lead front desk employees, ensuring operational excellence.
• Maintain Chuze standards in customer interactions.
• Handle administrative tasks including member management software.

Skills

Excellent communication skills

Teamwork-based mentality

Ability to multitask

Attention to detail

Education

High school graduate or GED

Job description

At Chuze Fitness, we’re reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We’re seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic.

If you’re ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference!

Job Description

Pay Range: $15.35/ hour

As a Lead 1, you will play a pivotal role in supporting your team by ensuring a vibrant, professional, and efficient work environment. You will lead by example, setting the standard for kindness and en-chuzey-asm in every aspect of our operations, with a strong focus on enhancing the member experience.

Responsibilities

• Set and maintain Chuze standards in customer by welcoming and interacting with all members
• Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean
• Assist in all aspects of front desk operations, including membership sign-ups, retail presentation, amenities, answering phones, point-of-sale transactions, and making smoothies, if applicable
• Train all front desk employees and maintain knowledge of best practices and policies found in in-person coaching, Learning Management System (LMS) paths, and Harassment Prevention training
• Support running daily shift operations such as breaking employees for lunches, delegating and following up on cleaning responsibilities, and successfully completing opening and closing responsibilities
• Support in troubleshooting member inquiries and partner with management for escalated concerns
• Assist in administrative tasks such as member management software reports, inventory counts and managing club email
• Attend and participate in regularly scheduled team meetings

Benefits

• Accrued PTO, sick leave, and paid holidays
• Medical, Dental, Vision, and other supplemental insurance
• 401k
• Free Chuze Fitness Membership
• Discount on all retail purchases, vendor products, and smoothies (at applicable clubs)
• Free CPR, First Aid, and AED Training
• Free food handler training and certification (for locations with smoothie bar only)
• Growth opportunities

*Benefits for Part-Time employees may differ

Physical Requirements

• Able to read, write, and speak clearly in English
• Touring the gym: walking and climbing stairs
• Bending, kneeling, and repetitive arm movement
• Standing for long periods
• Computer operations
• Ability to lift at least 50lbs

Qualifications & Experience

Required

Teamwork-based mentality with the capacity to deliver and receive feedback

Ability to multi-task and handle shifting priorities with attention to detail

Excellent communication skills in person and over the phone

Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed

• 2 years of Customer Service experience
• High school graduate or GED

Preferred

• 1 year of experience running shifts or leading a team

Additional Information

Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.