Shift & Guest Experience Lead — Flexible Hours

Chick-fil-A | Belterra Village; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Work Directly With A Chick-fil-A OP

Competitive Pay

Its a Great Place to Work

Job summary

Chick-fil-A Belterra Village is seeking a Restaurant Manager to support the management team in shift oversight and ensuring every guest has an outstanding experience. The role includes supervising stations, opening or closing the restaurant as needed, and enforcing procedures to maintain high standards.

You will lead by example, monitor cleanliness, and ensure team members follow recipes, weights, and service timelines.

Responsibilities

• Ensures Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures Team Members are extremely accurate with weights and measurements for all recipe items.
• Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Job description

Chick-fil-A Belterra Village is seeking a Restaurant Manager to support the management team in shift oversight and ensuring every guest has an outstanding experience. The role includes supervising stations, opening or closing the restaurant as needed, and enforcing procedures to maintain high standards.

You will lead by example, monitor cleanliness, and ensure team members follow recipes, weights, and service timelines.