Shift Leader: Elevate Guest Experience & Team Performance

Chick-fil-A I Preston & Beltline; Dallas (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Work with Operator

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A is seeking a Team Leader to support shift management and help ensure every restaurant guest has an outstanding experience. This role involves supervising stations for a full shift and may open or close the restaurant when a manager is unavailable, following established opening and closing procedures.

Responsibilities include ensuring accuracy in recipe preparation, weights/measurements, speed of service, menu execution, cleanliness, cash handling, security, and guest issue

Responsibilities

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Skills

Team leadership

Customer service

Cash handling

Job description

Chick-fil-A is seeking a Team Leader to support shift management and help ensure every restaurant guest has an outstanding experience. This role involves supervising stations for a full shift and may open or close the restaurant when a manager is unavailable, following established opening and closing procedures.

Responsibilities include ensuring accuracy in recipe preparation, weights/measurements, speed of service, menu execution, cleanliness, cash handling, security, and guest issue