Shift Operations Lead - Flexible Hours, Closed Sundays

Chick-fil-A | Fulton St; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Operator mentorship

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A Fulton St is looking for a Shift Leader to support the management team in executing shifts and delivering an outstanding guest experience. You will supervise stations, assist with opening or closing the restaurant in the absence of a manager, and ensure adherence to recipes and procedures.

The role emphasizes accurate food preparation, attention to weights and measures, and maintaining a clean, safe environment while upholding Chick-fil-A standards and policies.

Qualifications

• Supervise team members and stations during a shift.
• Maintain high guest service and uphold brand standards.
• Handle cash and security procedures with accuracy.

Responsibilities

• Assist management with shift operations and guest experience.
• Supervise assigned stations to ensure correct recipes and timely ticket handling.
• Open or close the restaurant in the absence of a manager.
• Ensure cleanliness across dining room, front counter, and kitchen.
• Address guest issues and de-escalate conflicts with management guidance.
• Provide direction and feedback to team members and enforce policies.

Skills

Team supervision

Customer service

Cash handling

Food safety

Job description

Chick-fil-A Fulton St is looking for a Shift Leader to support the management team in executing shifts and delivering an outstanding guest experience. You will supervise stations, assist with opening or closing the restaurant in the absence of a manager, and ensure adherence to recipes and procedures.

The role emphasizes accurate food preparation, attention to weights and measures, and maintaining a clean, safe environment while upholding Chick-fil-A standards and policies.