Shelter Support Specialist — Evening/Weekend Role

Catholic Charities of Baltimore; Baltimore (MD); On-site; USD 22,000 - 29,000; Full time

Job summary

Catholic Charities of Baltimore is seeking a Program Assistant for the Weinberg Housing & Resource Center (WHRC) in Baltimore, MD. This direct-service role supports adults experiencing homelessness in a busy emergency shelter, helping with meals, hygiene, logs, and resident needs.

The position requires calm, compassionate, professional conduct, and weekend/holiday availability. On-site work with a team committed to dignity and safety, with de-escalation and documentation responsibilities.

Qualifications

• One year of related experience preferred, particularly experience with homelessness or other at-risk populations.
• Strong interpersonal and communication skills.
• Ability to build positive relationships with people from diverse backgrounds and experiences.
• Ability to remain courteous, patient, calm, and professional in challenging situations.
• Ability to intervene in and de-escalate conflict respectfully and effectively.
• Dependable attendance and punctuality.
• Ability to use, or willingness to learn, basic computer systems, email, online training platforms, and required software.
• Knowledge of basic personal care, housekeeping, and related support practices is helpful.

Responsibilities

• Provide respectful, client-centered support that helps residents feel valued, informed, and treated with dignity.
• Monitor activity throughout the building to help maintain a safe and secure environment for residents, staff, volunteers, and visitors.
• Respond to resident concerns, incidents, emergencies, and crisis situations calmly and professionally.
• Help de-escalate conflicts and challenging interactions using respectful communication, sound judgment, and established safety procedures.
• Assist residents with essential services including meals, clothing, laundry, hygiene needs, and maintaining safe and clean living spaces.
• Orient residents and volunteers to services, expectations, available resources, policies, and program procedures.
• Inform residents of available services, their rights, and available processes for addressing concerns or grievances.
• Maintain accurate logs, records, incident reports, and other required documentation.
• Communicate concerns, observations, and important information promptly to supervisors and team members.
• Collaborate with staff, volunteers, and community partners to support coordinated services and continuity of care.
• Follow program policies, procedures, safety expectations, and established guidelines.
• Perform other duties as assigned to support safe and effective shelter operations.

Skills

Interpersonal skills

De-escalation

Reliability

Computer literacy

Diversity sensitivity

Team collaboration

Documentation

Job description

Catholic Charities of Baltimore is seeking a Program Assistant for the Weinberg Housing & Resource Center (WHRC) in Baltimore, MD. This direct-service role supports adults experiencing homelessness in a busy emergency shelter, helping with meals, hygiene, logs, and resident needs.

The position requires calm, compassionate, professional conduct, and weekend/holiday availability. On-site work with a team committed to dignity and safety, with de-escalation and documentation responsibilities.