Daytime Program Assistant: Shelter & Housing Support

Catholic Charities of Baltimore; Fort Meade (MD); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health/Dental/Vision

Vacation/sick/holiday pay

403(b) Retirement Plan

Tuition Advancement

Paid Parental Leave

Job summary

Catholic Charities of Baltimore's Sarah’s House is seeking a Program Assistant to provide information, assistance, and security for guests. The role runs Monday–Friday, 7 AM–3 PM (40 hours/week) in a supportive housing setting offering emergency shelter and services to families in Anne Arundel County.

The ideal candidate will be welcoming, reliable, and able to handle tense situations with care; CPR/First Aid and ServSafe are required within six months.

Qualifications

• One year of related experience preferably with homeless or at-risk populations.
• Must be CPR and/or First Aid certified within six months.
• ServSafe certification within six months.
• Driver's license and ability to drive; 2 years driving experience; 21+

Responsibilities

• Maintain a safe and secure environment inside and outside properties for clients, staff, volunteers, and visitors.
• Monitor policy compliance, report incidents, write violations, and respond to emergencies as required.
• Work with clients and volunteers, demonstrating the program’s philosophy through actions and communication.
• Maintain logs and files; document events accurately.
• Inform residents about their rights and the grievance process.
• Monitor building activity to ensure safety and policy compliance.
• React to emergencies professionally and appropriately.
• Perform other duties as assigned.

Skills

Computer skills

Reliability

Communication

De-escalation

Teamwork

Job description

Catholic Charities of Baltimore's Sarah’s House is seeking a Program Assistant to provide information, assistance, and security for guests. The role runs Monday–Friday, 7 AM–3 PM (40 hours/week) in a supportive housing setting offering emergency shelter and services to families in Anne Arundel County.

The ideal candidate will be welcoming, reliable, and able to handle tense situations with care; CPR/First Aid and ServSafe are required within six months.