Shelter Support Specialist — Crisis & Care

Volunteers of America Northern California & Northern Nevada, Inc.; Mather (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

VOA Northern California & Northern Nevada, Inc. is seeking full-time Support Staff for the Single Program at the Mather Community Campus to assist residents in achieving stability and success within the program.

The role involves direct resident interaction, rule explanation, meal coordination, and daily logistics to maintain a safe, respectful living environment. You will perform safety checks, document concerns, and support staff in training while adhering to agency policies.

Qualifications

• Ability to communicate and comprehend oral and written instructions.
• Tolerance for homelessness and diverse backgrounds.
• Must pass background clearances and CPR/First Aid within 90 days.
• Flexibility to work irregular hours.
• Valid California driver's license.

Responsibilities

• Explain program rules and assist residents with daily routines.
• Coordinate meal service, sleeping assignments, showers, and housekeeping.
• Provide safety checks and respond to crises as needed.
• Maintain daily reports and program logs for accountability.
• Assist in staff training and development as requested.
• Communicate with residents and document concerns and incidents.

Skills

Teamwork

Oral/Written comm

Assist others

Organizational skills

Computer skills

Analytical skills

Job description

VOA Northern California & Northern Nevada, Inc. is seeking full-time Support Staff for the Single Program at the Mather Community Campus to assist residents in achieving stability and success within the program.

The role involves direct resident interaction, rule explanation, meal coordination, and daily logistics to maintain a safe, respectful living environment. You will perform safety checks, document concerns, and support staff in training while adhering to agency policies.