Shelter Support Associate — Trauma-Informed Care

Volunteers of America Northern California & Northern Nevada, Inc.; Sacramento (CA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Paid holidays

Vacation

Job summary

Volunteers of America Northern California & Northern Nevada, Inc. seeks a Swing Shift Support Staff member for the Meadowview Navigation Center in Sacramento.

The role supports up to 100 women experiencing homelessness, providing safety, trauma-informed engagement, and daily operational duties from 2:00pm to 10:30pm. Responsibilities include supervising guests, coordinating meals and routines, ensuring security, and responding to emergencies.

Qualifications

• Teamwork skills and ability to de-escalate crises.
• Clear oral and written communication.
• Compassionate, professional guest interaction.
• Strong organizational abilities and reliability.
• Willingness to work irregular hours as needed.

Responsibilities

• Engage guests using trauma-informed, strength-based approaches.
• Explain program requirements and ensure guest compliance.
• Coordinate meals, room assignments, and daily routines.
• Maintain safety, security, and incident logs; respond to emergencies.
• De-escalate conflicts and assist guests and staff as needed.

Skills

Teamwork

De-escalation

Oral & written comms

Compassionate service

Organizational skills

Job description

Volunteers of America Northern California & Northern Nevada, Inc. seeks a Swing Shift Support Staff member for the Meadowview Navigation Center in Sacramento.

The role supports up to 100 women experiencing homelessness, providing safety, trauma-informed engagement, and daily operational duties from 2:00pm to 10:30pm. Responsibilities include supervising guests, coordinating meals and routines, ensuring security, and responding to emergencies.