Shelter Shift Lead: Front‑Line Operations

The Salvation Army USA Western Territory; Denver (CO); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Health, vision, dental, life insurance

Sick leave benefit

Vacation benefit: 10 days/year

Floating day off

Pension Plan

403(b) plan

Job summary

The Salvation Army USA Western Territory is seeking a Shift Supervisor to oversee day-to-day operations in shelter programs serving individuals and families without permanent housing. This full-time, non-exempt role focuses on supervision, staff training, and safety while ensuring trauma-informed service delivery.

Shifts may include overnights or weekends. The position reports to the Program Manager and supervises Program Assistants, emphasizing strong customer service and adherence to policies.

Qualifications

• One year of experience providing services to unhoused or at‑risk populations.
• One year of supervisory experience preferred.
• Demonstrated history of providing professional services.
• Demonstrated history of providing customer service in a professional setting.

Responsibilities

• Provide direct oversight of Program Assistants in the day-to-day operations of the program.
• Assist program leadership with HR needs, staff discipline and conflict resolution as pertains to subordinates.
• Ensure guest support and services are implemented according to site policy.
• Hold Program Assistants accountable for the shift duties.
• Assign Program Assistants to the roles required for day-to-day operations to ensure the site is safe, clean, organized, and welcoming.
• Respond to emergencies following shelter protocols to protect households and staff.

Skills

Customer Service

Leadership

Conflict Resolution

Self-Direction

Problem Solving Skills

Education

High School diploma or G.E.D. required

Job description

The Salvation Army USA Western Territory is seeking a Shift Supervisor to oversee day-to-day operations in shelter programs serving individuals and families without permanent housing. This full-time, non-exempt role focuses on supervision, staff training, and safety while ensuring trauma-informed service delivery.

Shifts may include overnights or weekends. The position reports to the Program Manager and supervises Program Assistants, emphasizing strong customer service and adherence to policies.