Shelter Programs Lead: Trauma‑Informed Operations

The Salvation Army USA Western Territory; Bell (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Shelter Programs Lead at The Salvation Army USA Western Territory oversees hands-on operations, guiding management, case managers, and housing navigators to meet grant requirements and maintain quality service delivery. You will model trauma-informed care while ensuring accurate documentation and compliance with contracts.

This role supports staff development, audits, and day-to-day operations, including keeping HMIS data accurate, coordinating with funders, and maintaining participant

Qualifications

• BS/BA in Social Work or related field preferred plus 3 years of homelessness/mental health experience.
• Understand and support The Salvation Army mission.
• Proficient in Microsoft Office.
• CPR/First Aid certificates prior to hire.
• TB cleared prior to hire.

Responsibilities

• Develop knowledge of funders contracts supporting the facility operations.
• Coordinate with intake to meet occupancy requirements.
• Maintain participant files: intake, assessment, case plans, notes, exit report.
• Ensure HMIS data quality and timely funder reporting.
• Support audits and update program policies & procedures.
• Provide staff training and coaching; support quality assurance.

Skills

Verbal & written communication

Time management

Professional interaction

Initiative & adaptability

CPR/First Aid

Education

BS/BA in Social Work or related field

Tools

Microsoft Office

CPR/First Aid certification

TB clearance

Job description

The Shelter Programs Lead at The Salvation Army USA Western Territory oversees hands-on operations, guiding management, case managers, and housing navigators to meet grant requirements and maintain quality service delivery. You will model trauma-informed care while ensuring accurate documentation and compliance with contracts.

This role supports staff development, audits, and day-to-day operations, including keeping HMIS data accurate, coordinating with funders, and maintaining participant