Shelter Services Supervisor: Intake & Crisis Support

The Salvation Army USA Central Territory; La Crosse (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

The Salvation Army USA Central Territory is seeking a Shelter Supervisor to supervise intake and services for shelter residents in Wisconsin. The role focuses on maintaining security, providing supportive services, and ensuring policies are followed.

Responsibilities include conducting intake interviews, managing room assignments, de-escalation and crisis response, supervising volunteers, coordinating with the case manager, and maintaining cleanliness and service flow within the facility.

Qualifications

• High school diploma or equivalent required.
• Experience working with the homeless population desirable.
• The Salvation Army is an equal opportunity employer; applicants encouraged from diverse backgrounds.

Responsibilities

• Conducts intake interviews for new shelter residents.
• Monitors room assignments and distributes basic necessities.
• Provides supervision of shelter and residents, ensuring rules and policies are followed.
• Assist with client needs and refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answers telephone calls and takes messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensures shift is documented according to procedures.
• Performs room inspections.
• Supervises volunteers when assigned.

Skills

Intake interviewing

Crisis intervention

Volunteer supervision

Communication skills

Education

High school diploma or equivalent

Job description

The Salvation Army USA Central Territory is seeking a Shelter Supervisor to supervise intake and services for shelter residents in Wisconsin. The role focuses on maintaining security, providing supportive services, and ensuring policies are followed.

Responsibilities include conducting intake interviews, managing room assignments, de-escalation and crisis response, supervising volunteers, coordinating with the case manager, and maintaining cleanliness and service flow within the facility.