Shelter Intake & Crisis Support Advocate

The Salvation Army North & Central Illinois Division; La Crosse (WI); On-site; USD 25,000 - 36,000; Full time

Job summary

The Salvation Army North & Central Illinois Division in Wisconsin is seeking a dedicated shelter supervisor to oversee intake and client supervision at a homeless shelter in La Crosse. The role emphasizes safety, compassion, and compliance with shelter policies.

The position requires handling intake interviews, coordinating with case managers, and providing crisis intervention to residents. Strong communication and teamwork are essential to support clients and volunteers in a challenging,

Qualifications

• High school diploma or equivalent required.
• Experience with homeless population desirable.
• Equal opportunity employer statement included.

Responsibilities

• Conduct intake interviews for new shelter residents.
• Monitor room assignments and distribute basic necessities.
• Provide supervision of shelter and residents, ensuring rules/policies followed.
• Assist clients with needs and refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answer telephone calls and take messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensure shift is documented according to procedures.
• Perform room inspections.
• Supervise volunteers when assigned.

Skills

De-escalation

Crisis response

Communication

Education

High school diploma or equivalent

Job description

The Salvation Army North & Central Illinois Division in Wisconsin is seeking a dedicated shelter supervisor to oversee intake and client supervision at a homeless shelter in La Crosse. The role emphasizes safety, compassion, and compliance with shelter policies.

The position requires handling intake interviews, coordinating with case managers, and providing crisis intervention to residents. Strong communication and teamwork are essential to support clients and volunteers in a challenging,