Shelter Services Supervisor & Case Management Lead

Children's Rescue Fund; New York (NY); On-site; USD 58,000 - 60,000; Full time

Job summary

Children’s Rescue Fund is seeking a Social Services Supervisor in Queens, NY to lead a team of Case Managers and ensure families in temporary shelter receive housing, health and support services aligned with CRF, DHS, and OTDA standards.

You will provide training, monitor performance, and coordinate planning for ILP completion and placements while ensuring documentation compliance and strong community partnerships.

Qualifications

• Bachelor’s degree in social work or related field required.
• At least two years of experience in a related field.
• Experience with CARES and shelter settings.
• Knowledge of DHS/OTDA policies and procedures.
• Strong leadership and supervisory abilities.

Responsibilities

• Oversee a team of Case Managers to provide services to families in temporary shelter.
• Provide field orientation and on-the-job training to Case Managers.
• Develop plans to meet ILP completion and placement goals.
• Ensure tasks are completed per CRF, DHS, and OTDA mandates.
• Monitor Case Managers’ activities via CARES reviews and records.
• Conduct supervisor meetings, provide performance feedback, and complete evaluations.
• Collaborate with Social Services to address housing, health, and employment needs.

Skills

Leadership

Supervisory experience

Crisis management

Communication skills

Time management

Analytical thinking

Team collaboration

Case management knowledge

Education

Bachelor’s degree in social work or related field

Tools

CARES system

MS Office

Excel

Outlook

PowerPoint

Adobe

Job description

Children’s Rescue Fund is seeking a Social Services Supervisor in Queens, NY to lead a team of Case Managers and ensure families in temporary shelter receive housing, health and support services aligned with CRF, DHS, and OTDA standards.

You will provide training, monitor performance, and coordinate planning for ILP completion and placements while ensuring documentation compliance and strong community partnerships.