Senior Client Care Supervisor – Housing & Family Services

Children's Rescue Fund; New York (NY); Vor Ort; USD 77.000 - 94.000; Vollzeit

Zusammenfassung

Children’s Rescue Fund in New York, NY seeks a Client Care Supervisor to oversee frontline staff delivering services to homeless families. You will supervise client care coordinators, ensure thorough intake assessments, crisis intervention, counseling, and advocacy, and coordinate referrals to government and community resources.

The role emphasizes developing service plans, achieving program goals, and maintaining high-quality documentation while collaborating with DHS and partners to secure

Qualifikationen

• Must have a Master's in Social Work and be an LCSW in New York.
• Proven experience supervising client care staff and coordinating services.
• Ability to develop and implement program goals and manage administrative tasks.

Aufgaben

• Supervise a team of Client Care Coordinators to recruit, train, supervise and schedule staff.
• Guide care coordinators in achieving program goals and ensure timely completion of assessments.
• Oversee client records, ensure compliance, and coordinate with DHS and funders.
• Assign cases to coordinators for immediate intake assessment and ongoing housing-focused plans.
• Collaborate with multidisciplinary teams to deliver mental health and related services to families in shelter.
• Provide crisis intervention support and help develop safety plans for families.
• Lead meetings with shelter staff to review metrics, referrals, and service delivery.

Kenntnisse

Supervisory experience

Crisis intervention

Program management

Excellent communication

Spanish a plus

Ausbildung

Master’s Degree in Social Work

Licensed Clinical Social Worker (LCSW) in NY

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Children’s Rescue Fund in New York, NY seeks a Client Care Supervisor to oversee frontline staff delivering services to homeless families. You will supervise client care coordinators, ensure thorough intake assessments, crisis intervention, counseling, and advocacy, and coordinate referrals to government and community resources.

The role emphasizes developing service plans, achieving program goals, and maintaining high-quality documentation while collaborating with DHS and partners to secure