Shelter Services Coordinator — Calm Crisis & Care

The Society of St. Vincent de Paul - Phoenix; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

The Society of St. Vincent de Paul in Phoenix operates shelter and interim housing programs, seeking a Service Coordinator to support daily shelter operations and ensure a safe, welcoming environment for residents.

The role emphasizes trauma-informed care, teamwork, and reliability in high-need settings. Responsibilities include intake support, records management, safety monitoring, meal service assistance, and crisis response.

Qualifications

• Clear English reading/writing communication.
• Basic computer skills and use of internet, Outlook, databases.
• Compassionate customer service and teamwork.
• High school diploma or GED.
• At least six months in social services or patient care.
• Level One Fingerprint Card required by Day One.
• CPR/First Aid within 90 days of hire.

Responsibilities

• Welcome, orient, and support residents during intake, stay, and exit; assist with move-in/out and connections to resources.
• Maintain accurate electronic records per procedures.
• Monitor space to ensure safety, dignity, and a respectful environment.
• Assist with meal service, supplies tracking, and space preparation/disassembly.
• Use the 10-4 Customer Service Rule when interacting with guests, volunteers, staff.
• Identify safety concerns, report hazards, complete safety checks.
• De-escalate conflicts and assist with emergencies as needed.
• Complete timely incident reports and collaborate with staff and volunteers.
• Participate in shift communication, trainings, meetings, and events.
• Maintain cleanliness and organization of sleeping areas, restrooms, and spaces.

Skills

Communication

Basic computer skills

Compassionate customer service

Teamwork

CPR/First Aid

Fingerprint clearance

Social services experience

Education

High school diploma or GED

Job description

The Society of St. Vincent de Paul in Phoenix operates shelter and interim housing programs, seeking a Service Coordinator to support daily shelter operations and ensure a safe, welcoming environment for residents.

The role emphasizes trauma-informed care, teamwork, and reliability in high-need settings. Responsibilities include intake support, records management, safety monitoring, meal service assistance, and crisis response.