Shelter Care Aide — Bronx (All Shifts)

Lantern Community Services Inc; New York (NY); On-site; USD 29,000 - 37,000; Full time

Job summary

Lantern Community Services Inc is seeking diligent Residential Aides for the new Hudson Bay shelter in the Bronx, NY. The role supports vulnerable clients, coordinating with Case Management and Housing staff to ensure safety and care.

Ideal candidates have 2+ years in related settings, strong crisis intervention skills, and a commitment to compassionate service. Flexible hours include days, evenings, and overnights to meet shelter needs.

Qualifications

• High School Diploma, HSE, or GED required.
• Minimum of 2 years of relevant experience in a shelter, security, customer service, or healthcare setting preferred.
• Food Handler’s Certification required or willingness to obtain within 3 months.
• Strong crisis intervention, problem-solving, and decision-making skills, with the ability to respond effectively to urgent situations.
• Basic computer proficiency and strong organizational abilities.
• Excellent interpersonal and communication skills, with the ability to work respectfully with clients from diverse backgrounds.

Responsibilities

• Foster a welcoming and supportive environment for clients.
• Complete client intakes, including documentation, orientation, bed assignments, and laundering belongings as needed.
• Assist with planning and coordinating recreational activities, events, and outings.
• Monitor client and visitor activity, maintain daily logs, sign-ins, and required recordkeeping.
• Collaborate with Shift Supervisors and Security using Safe Crisis Management to respond to incidents and complete required documentation.
• Prepare electronic shift summaries, daily census reports, and curfew violation tracking.
• Support daily operations such as meal service, fire drills, inventory checks, and escorting clients to appointments when necessary.
• Perform other duties as assigned by supervisory staff.

Skills

Crisis intervention

Interpersonal skills

Communication

Problem solving

Basic computer skills

Education

High School Diploma

Job description

Lantern Community Services Inc is seeking diligent Residential Aides for the new Hudson Bay shelter in the Bronx, NY. The role supports vulnerable clients, coordinating with Case Management and Housing staff to ensure safety and care.

Ideal candidates have 2+ years in related settings, strong crisis intervention skills, and a commitment to compassionate service. Flexible hours include days, evenings, and overnights to meet shelter needs.