Bronx Shelter Support Aide — Full-Time Shifts

LANTERN COMMUNITY SERVICES, INC; New York (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

Lantern Community Services seeks dedicated Residential Aides for all shifts at the new women’s shelter in the Bronx, NY. This full-time role provides direct services to clients and serves as the primary link between Case Management/Housing staff and residents.

Qualifications include a High School Diploma (or equivalent), 2 years of relevant experience preferred, and a Food Handler’s Certification or willingness to obtain within 3 months. Strong crisis intervention skills are essential.

Qualifications

• Minimum of 2 years of relevant experience in a shelter, security, customer service, or healthcare setting preferred.
• Food Handler’s Certification required or willingness to obtain within 3 months.

Responsibilities

• Foster a welcoming and supportive environment for clients.
• Complete client intakes, including documentation, orientation, bed assignments, and laundering belongings as needed.
• Assist with planning and coordinating recreational activities, events, and outings.
• Monitor client and visitor activity, maintain daily logs, sign-ins, and required recordkeeping.
• Collaborate with Shift Supervisors and Security using Safe Crisis Management to respond to incidents and complete required documentation.
• Prepare electronic shift summaries, daily census reports, and curfew violation tracking.
• Support daily operations such as meal service, fire drills, inventory checks, and escorting clients to appointments when necessary.
• Perform other duties as assigned by supervisory staff.

Skills

Crisis intervention

Problem-solving

Decision-making

Interpersonal skills

Communication skills

Computer literacy

Education

High School Diploma, HSE, or GED

Job description

Lantern Community Services seeks dedicated Residential Aides for all shifts at the new women’s shelter in the Bronx, NY. This full-time role provides direct services to clients and serves as the primary link between Case Management/Housing staff and residents.

Qualifications include a High School Diploma (or equivalent), 2 years of relevant experience preferred, and a Food Handler’s Certification or willingness to obtain within 3 months. Strong crisis intervention skills are essential.