Shelter Safety & Client Support Monitor

Elevate Community Services Inc.; Fresno (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Elevate Community Services Inc. is seeking a Monitor to oversee shelter residents, enforce program policies, and support safety and sanitation around the clock.

The role includes bag checks, greeting clients, distributing meals, and preparing coffee, with shift documentation and coordination with security as needed. Ideal candidates have a High School diploma or GED or 1 year of experience with homeless or at-risk populations; Spanish speaking is preferred to better serve clients and families

Qualifications

• High School Diploma or GED equivalency or 1 year experience with homeless or at-risk population.
• Spanish speaking preferred.

Responsibilities

• Ensure a safe, secure, and efficient facility and program 24 hours a day.
• Ensure safety of residents and staff in all emergencies.
• Ensure residents’ compliance with program policies and rules.
• Engage with clients to create a welcoming environment.
• Pass out client meals and supplies.
• Prepare coffee for clients.
• Monitor grounds on an hourly basis for safety concerns.
• Conduct bag checks for all clients entering the facility in a safe manner and in accordance with ECS bag check policy.
• Check for contraband in facility through general observation, room or package/purse searches
• Utilize crisis intervention techniques to assist with de-escalation of situations while prioritizing staff and client safety.
• Coordinate with Security Contractor for services on an as needed basis.
• Complete support documentation and daily shift reports
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of Elevate Community Services
• Maintain resident sign-in/out log as well as all other logbooks and records.
• Answer telephone and route calls or messages to appropriate staff. Respond to in-person and telephone inquiries from the public.
• Other relevant duties as assigned.

Skills

Spanish speaking

Education

High School Diploma or GED equivalency

Job description

Elevate Community Services Inc. is seeking a Monitor to oversee shelter residents, enforce program policies, and support safety and sanitation around the clock.

The role includes bag checks, greeting clients, distributing meals, and preparing coffee, with shift documentation and coordination with security as needed. Ideal candidates have a High School diploma or GED or 1 year of experience with homeless or at-risk populations; Spanish speaking is preferred to better serve clients and families