Shelter Resident Services & Safety Specialist

Services for the UnderServed; New York (NY); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Services for the UnderServed is seeking a Residential Specialist for our men's shelter in Brooklyn. You will provide a warm, compassionate welcome, promote person-centered services, and support residents’ independence while managing 24/7 building coverage.

The ideal candidate demonstrates character, humility, integrity, and the ability to communicate with empathy and honesty. The role emphasizes safety, crisis response, and collaborative work with staff and partners.

Qualifications

• Associate degree or high school diploma with 3+ years' social service experience.
• Trauma-informed, client-centered approach with anti-oppressive perspective.
• Neutral, non-judgmental language when engaging residents.
• Schedule flexibility to meet shift needs.
• Professional maturity during crisis situations.
• Experience with homelessness, substance misuse, harm reduction, and diverse communities.

Responsabilités

• Conduct regular rounds to ensure safety and resident wellbeing.
• Log activity and shift notes promptly and accurately.
• Complete admissions paperwork.
• Escort residents to services and housing referrals as needed.
• Meet with Shift Supervisor for supervision.
• Plan and conduct self-care and social activities; lead Resident Support groups.
• Coordinate with case managers on assigned tasks.
• Provide initial program orientation.
• Provide administrative support including office coverage and clerical tasks.
• Follow emergency procedures and participate in fire drills.
• Attend trainings and agency meetings.
• Coordinate meal planning and preparation.

Connaissances

Trauma-informed approach

Non-judgmental communication

Flexible scheduling

Crisis management

Homelessness awareness

Effective communication

Formation

Associate Degree in Human Services or High Diploma or GED with 3+ years’ social service experience

Outils

Naloxone certification

Basic First Aid

Food Handler license

Valid driver’s license

Description du poste

Services for the UnderServed is seeking a Residential Specialist for our men's shelter in Brooklyn. You will provide a warm, compassionate welcome, promote person-centered services, and support residents’ independence while managing 24/7 building coverage.

The ideal candidate demonstrates character, humility, integrity, and the ability to communicate with empathy and honesty. The role emphasizes safety, crisis response, and collaborative work with staff and partners.