Shelter Advocate for Survivors: Safety & Healing

The Family Place; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Disability insurance

403b retirement plan

Paid time off

Job summary

The Family Place seeks a dedicated Resident Advocate to support survivors of family violence. You will provide emotional support, safety planning, and crisis intervention within a secure shelter environment.

The role involves collaboration with Case Managers, intake processes, and assisting residents with life skills and daily needs. This position requires a Bachelor’s degree in a related field or an equivalent combination with at least 6 months in a residential setting.

Qualifications

• Provide emotional support to residents in crisis with empathy and non-judgmental approach.
• Collaborate with Case Managers and staff to update services and client needs through documentation and communication.
• Intervene in crisis situations using approved de-escalation methods to promote safety for all residents.

Responsibilities

• Assure intake processes include shelter policies, tours, paperwork, and immediate needs within 24 hours.
• Assist clients with basic life skills and daily planning (habits, organization, time management).
• Attend exit interviews and safety planning for unplanned exits; arrange transportation as needed.
• Monitor shelter safety, cleanliness, inventory, and assist with basic household tasks.
• Provide backup coverage for hotline calls and offer mental and emotional support to clients.

Skills

Active listening

Crisis de-escalation

Client advocacy

Documentation

MS Office

Education

Bachelor’s degree in psychology, social work, sociology

Associate degree or equivalent training

Tools

MS Office

Job description

The Family Place seeks a dedicated Resident Advocate to support survivors of family violence. You will provide emotional support, safety planning, and crisis intervention within a secure shelter environment.

The role involves collaboration with Case Managers, intake processes, and assisting residents with life skills and daily needs. This position requires a Bachelor’s degree in a related field or an equivalent combination with at least 6 months in a residential setting.