Shelter Program House Manager

The Eli Home; Anaheim (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Company parties

Health insurance

Paid time off

Training & development

Job summary

The Eli Home in Anaheim, CA is seeking a compassionate Shelter Program House Manager to oversee day-to-day shelter operations, ensure a safe, structured living environment, and coordinate with staff.

You will supervise staff and volunteers, manage resident intake and records, and work with social workers to connect residents to services. This role emphasizes trauma-informed care and flexible hours including weekends.

Qualifications

• Experience in shelter management preferred.
• Experience with trauma-informed care preferred.
• Excellent communication and organizational skills required.
• Background check and drug test required.

Responsibilities

• Oversee daily shelter operations and maintain a safe, supportive living environment.
• Supervise and mentor shelter staff and volunteers during shifts.
• Manage resident intake, orientation, and case coordination with program staff.
• Enforce policies with a trauma-informed approach.
• Maintain accurate documentation and resident records in compliance with standards.
• Coordinate with social workers and community resources to support residents.
• Conduct regular facility inspections for cleanliness and safety.

Skills

Compassionate communication

Trauma-informed care

Crisis intervention

Staff supervision

Job description

Benefits:

• Company parties
• Health insurance
• Paid time off
• Training & development

About the Role:

The Eli Home in Anaheim, CA is looking for a compassionate and dedicated Shelter Program House Manager to join our mission-driven team. In this vital role, you'll oversee the day-to-­day operations of our shelter program, ensuring a safe, supportive, and structured environment for those we serve. If you're passionate about making a real difference in people's lives, we want to hear from you.

Responsibilities:

• Oversee daily shelter operations, ensuring a safe and supportive living environment for residents
• Supervise, mentor, and support shelter staff and volunteers during assigned shifts
• Manage resident intake, orientation, and case coordination in collaboration with program staff
• Enforce shelter policies, procedures, and house rules while maintaining a trauma-informed approach
• Maintain accurate documentation, incident reports, and resident records in compliance with program standards
• Coordinate with social workers, case managers, and community resources to support resident needs
• Conduct regular facility inspections to ensure cleanliness, safety, and operational readiness

Requirements:

• Preferred: 1 year of experience in shelter management, residential programs, or social services
• Preferred: Experience working with vulnerable populations including survivors of abuse, trauma, or homelessness
• Preferred: Strong knowledge of trauma-informed care, crisis intervention, and de-escalation techniques
• Required: Excellent communication, documentation, and organizational skills
• Ability to work flexible hours, including evenings and weekends.
• Must pass a background check and drug test in accordance with program and state requirements

About Us:

The Eli Home is a trusted nonprofit organization in Anaheim, CA dedicated to providing safety, healing, and hope to abused and neglected children and families in crisis. For decades, our community has relied on us to deliver compassionate, high-quality shelter and support services to those who need it most. Our team is driven by purpose, and we pride ourselves on fostering a workplace culture rooted in empathy, collaboration, and meaningful impact.

Available shifts:

Saturday and/or Sunday - 8:00am to 4:30pm (This position can also include 1 overnight shift on Saturday)