Shelter Specialist

Mercy House; Bellflower (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mercy House in Bellflower, CA seeks a Shelter Specialist to provide supportive services and logistical support during evening shifts in the Emergency Shelter Program. Key duties include assisting with shelter setup, maintaining the cleanliness of the facility, and conducting neighborhood patrols.

This role also requires crisis intervention and trauma-informed service delivery. The Shelter Specialist will work to ensure a safe, client-focused environment and support activities to help guests move

Qualifications

• Crisis intervention and trauma-informed service delivery.
• Ability to work with individuals with urgent multi-case needs.
• Spanish fluency is valuable.
• Clear verbal and written communication.
• Client-focused shelter approach.

Responsibilities

• Support safe, guest-focused shelter operations and trauma-informed service delivery.
• Assist with shelter setup and maintenance.
• Maintain cleanliness and safety of the facility.
• Receive and verify orders, complete tally sheets.
• Post updates to service calendars and signage.
• Set up and monitor audio equipment.
• Organize supplies and facility needs.
• Conduct neighborhood patrols to minimize community impact.
• Keep detailed daily summary sheets.
• Assist with record keeping and reporting.
• Support guest services and program activities; complete ad hoc projects.

Skills

Trauma-informed

Crisis intervention

Spanish fluency

Communication

Diversity sensitivity

Job description

Job Details

Job Location: Bellflower, CA 90706

Position Type: Full Time

Education Level: None

Salary Range: $21.00 - $21.00 Hourly

Job Shift: Evening

Job Category: Shelter Services

Status: Full-Time, Non-Exempt | Payrate: $21.00/Hour | Schedule: Saturday, Sunday, Wednesday, 4:00 PM - 11:00 PM ; Thursday, Friday 3:00 PM - 10:00 PM

Job Summary

The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. Key duties include assisting with shelter setup, maintaining the cleanliness of the facility, and conducting neighborhood patrols. This role also requires crisis intervention and trauma-informed service delivery.

Essential Duties and Responsibilities

Shelter Support

Goal: Ensure a safe and client-focused environment for guests to quickly end their homelessness

• Assist in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed delivery of services
• Encourage and discuss progress toward housing with shelter guests
• Assist with shelter setup and maintenance
• Maintain cleanliness and safety of the facility, including emptying trash cans and cleaning up spills
• Assist with receiving and verifying orders from vendors, completing tally sheets
• Post and update signs and service calendars
• Set up and monitor audio equipment
• Assist in the organization of supplies and facility needs
• Conduct neighborhood patrols to minimize potential impact on the surrounding community

Administration

Goal: Oversee administrative duties that support program services

• Assist with keeping detailed daily summary sheets
• Assist with record keeping and reporting

Miscellaneous

• Assist with guest services and program activities if necessary
• Complete ad hoc projects as appointed by Supervisor

QualificationsExperience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Ensure a client-focused, trauma-informed, and housing-focused shelter approach
• Ability to perform crisis intervention as needed

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Fluency in Spanish is of significant value

Physical Requirements

• Ability to lift up to 50 pounds
• Prolonged periods of standing and the ability to work in a fast-paced environment