Shelter Specialist (6035)

Mercy House; Buena Park (CA); On-site; USD 23,298 - 33,182; Part time

Job summary

Mercy House is seeking a part-time Shelter Specialist in Buena Park, CA. The role involves providing logistical support and ensuring the safety and cleanliness of the emergency shelter.

Key responsibilities include assisting with shelter setup, conducting neighborhood patrols, and delivering trauma-informed services. Candidates must possess crisis intervention skills and be comfortable working with diverse populations. Fluency in Spanish is a plus.

Qualifications

• High level of tolerance and understanding for individuals with urgent needs.
• Ability to work effectively with a diverse population.
• Dependable with effective communication skills.

Responsibilities

• Provide logistical support to the Emergency Shelter Program.
• Maintain cleanliness and safety of the facility.
• Conduct neighborhood patrols for community safety.

Skills

Crisis intervention

Client-focused approach

Fluency in Spanish

Tools

Audio equipment

Job description

Job Details

Job Location: Buena Park, CA 90620

Position Type: Part Time

Salary Range: $20.50 - $20.50 Hourly

Job Shift: Evening

Mission Statement: “To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.”

Status: Part-Time, Non-Exempt | Pay: $20.50/hour | Schedule: Monday: 4:00pm-11:00pm, Friday: 7:00pm-11:00pm, Saturday-Sunday: 4:00pm-11:00pm

Job Summary

The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. The role includes assisting with shelter setup, maintaining cleanliness and safety of the facility, conducting neighborhood patrols, and delivering crisis intervention and trauma‑informed services.

Shelter Support

• Assist in the implementation of shelter activities to ensure quality, client‑focused, and trauma‑informed delivery of services.
• Encourage and discuss progress toward housing with shelter guests.
• Assist with shelter setup and maintenance.
• Maintain cleanliness and safety of the facility, including emptying trash cans and cleaning up spills.
• Assist with receiving and verifying orders from vendors, completing tally sheets.
• Post and update signs and service calendars.
• Set up and monitor audio equipment.
• Assist in the organization of supplies and facility needs.
• Conduct neighborhood patrols to minimize potential impact on the surrounding community.

Administration

• Assist with keeping detailed daily summary sheets.
• Assist with record keeping and reporting.

Miscellaneous

• Assist with guest services and program activities as necessary.
• Complete ad hoc projects as appointed by Supervisor.

Qualifications

Experience

• Possess a high level of tolerance and understanding for individuals presenting with urgent, multi‑case management and health needs.
• Ensure a client‑focused, trauma‑informed, and housing‑focused shelter approach.
• Ability to perform crisis intervention as needed.

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; communicate information verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish effective working relationships with others.
• Dependability, responsibility, and effective communication.
• Fluency in Spanish is of significant value.

Physical Requirements

• Ability to lift, bend, push, and pull up to 50 pounds.
• Prolonged periods of standing and the ability to work in a fast‑paced environment.

Mercy House is an E‑Verify employer. E‑Verify is an internet‑based system operated by the Department of Homeland Security in partnership with the Social Security Administration that allows participating employers to verify employment eligibility electronically.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)