Shelter Program House Manager

The Eli Home; Anaheim (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Opportunity for advancement

Training & development

Job summary

The Eli Home in Anaheim, CA is seeking a compassionate Shelter Program House Manager to oversee day-to-day operations of our shelter, ensuring a safe, structured environment for residents and families. You will supervise staff, coordinate intake and case management with program staff, and uphold trauma-informed policies while responding to crises with calm and clear intervention.

This role offers an opportunity to contribute to abuse survivors and homeless families within a mission-driven team,

Qualifications

• Leadership and supervisory experience in residential or shelter settings.
• Excellent communication, documentation, and organizational skills.
• Strong knowledge of trauma-informed care, crisis intervention, and de-escalation techniques.
• CPR/First Aid certification or willingness to obtain upon hire.

Responsibilities

• Oversee daily shelter operations, ensuring a safe and supportive living environment for residents.
• Supervise, mentor, and support shelter staff and volunteers during assigned shifts.
• Manage resident intake, orientation, and case coordination with program staff.
• Enforce shelter policies with a trauma-informed approach.
• Respond to resident crises, conflicts, and emergencies with appropriate intervention and de-escalation techniques.
• Maintain accurate documentation, incident reports, and resident records in compliance with program standards.
• Coordinate with social workers, case managers, and community resources to support resident needs.
• Conduct regular facility inspections to ensure cleanliness, safety, and operational readiness.

Skills

Leadership

Communication

Documentation

Organizational skills

Crisis intervention

Trauma-informed care

De-escalation techniques

CPR/First Aid certification

Job description

Benefits:

• Company parties


• Employee discounts


• Opportunity for advancement


• Training & development

About the Role:

The Eli Home in Anaheim, CA is looking for a compassionate and dedicated Shelter Program House Manager to join our mission-driven team. In this vital role, you\'ll oversee the day-to-day operations of our shelter program, ensuring a safe, supportive, and structured environment for those we serve. If you\'re passionate about making a real difference in people\'s lives, we want to hear from you.

Responsibilities:

• Oversee daily shelter operations, ensuring a safe and supportive living environment for residents


• Supervise, mentor, and support shelter staff and volunteers during assigned shifts


• Manage resident intake, orientation, and case coordination in collaboration with program staff


• Enforce shelter policies, procedures, and house rules while maintaining a trauma-informed approach


• Respond to resident crises, conflicts, and emergencies with appropriate intervention and de-escalation techniques


• Maintain accurate documentation, incident reports, and resident records in compliance with program standards


• Coordinate with social workers, case managers, and community resources to support resident needs


• Conduct regular facility inspections to ensure cleanliness, safety, and operational readiness

Requirements:

• Preferred: 2 years of experience in shelter management, residential programs, or social services


• Preferred: Experience working with vulnerable populations including survivors of abuse, trauma, or homelessness


• Preferred: Strong knowledge of trauma-informed care, crisis intervention, and de-escalation techniques


• Preferred: Demonstrated leadership and supervisory experience in a residential or shelter setting


• Required: Excellent communication, documentation, and organizational skills


• Ability to work flexible hours, including evenings and weekends.


• CPR/First Aid certification (or willingness to obtain upon hire)


• Must pass a background check in accordance with program and state requirements

About Us:

The Eli Home is a trusted nonprofit organization in Anaheim, CA dedicated to providing safety, healing, and hope to abused and neglected children and families in crisis. For decades, our community has relied on us to deliver compassionate, high-quality shelter and support services to those who need it most.

Our team is driven by purpose, and we pride ourselves on fostering a workplace culture rooted in empathy, collaboration, and meaningful impact.

Available shifts: Monday through Sunday - 4pm to 12:00am & 12:00am to 8:00am

Saturday and Sunday - 8:00am to 4:00pm